2009 LEXUS ES350 — Problems, Recalls & Safety Data

DASHBOARD ON 2009 LEXUS ES 350 HAS BEGUN TO MELT AND ON SUNNY DAYS THE REFLECTION ON THE WINDSHIELD POSES A SAFETY HAZARD AND REDUCES VISIBILITY. THERE WAS A RECALL FOR THIS PROBLEM ON 2007 AND 2008 MODELS. THE 2009 IS IDENTICAL IN DESIGN AND LEXUS SHOULD FIX THIS. I CONTACTED THEM AND THEY OFFERED TO PAY A SMALL PORTION OF THE $1700 REPAIR COSTS.

TAKATA AIR BAG RECALL; RECEIVED NOTICE OF RECALL IN FEBRUARY, 2017; AS OF 3/19/2018, WE HAVE HAD NO CORRESPONDENCE TO SCHEDULE REPAIR

FAULTY AIRBAG HARNESS WIRRING. DEAR SIR OR MADAM, THIS IS TO REPORT THAT 2007-2012 IS 250, IS 350 AND ES 350 HAS FAULTY AIRBAG WIRING HARNESS WHICH DISABLES THE AIRBAGS. CLUBLEXUS.COM HAS RECEIVED HUNDREDS OF COMPLAINTS REGARDING THIS. THE REPAIRS WILL ONLY BE DONE OR CORRECT IF THE VEHICLE IS UNDER 6 YEARS OLD OR 70,000 MILES, WHICHEVER COMES FIRST. FEW THOUSAND CUSTOMERS HAVE CARS LESS THAN 70,000 MILES BUY BEYOND 72 MONTHS BUT LEXUS REFUSES TO RECTIFY THIS TSB WARNING UNDER THE WARRANTY. IT IS NOT OUR FAULTS THAT THE VEHICLES HAVE BEEN DRIVEN LESS THAN 70,000 MILES IN 6 YEARS. THE COST TO REPAIR THIS IS IN THE UPWARDS OF 4000$. THIS IS RIDICULOUS ON THE PART OF LEXUS AND NHTSA. THE AIRBAG WIRING SHOULD BE INCLUDED IN THE RECALLS ALONG WITH THE TAKATA RECALLS AS THEY ARE CONNECTED BUT LEXUS REFUSES TO AGREE TO THE CONSUMER COMPLAINTS AND HAVE DARED MANY CUSTOMERS TO CHALLENGE NHTSA TO GET IT COVERED UNDER RECALL. PLEASE HELP THOUSANDS OF LEXUS DRIVERS AND THEIR FAMILIES FROM THIS FATAL TSB FAULT WHICH LEXUS REFUSES TO FIX. FURTHER, LEXUS STATED THAT "IF THE FAULT IS COVERED BY THE RECALL, IT WILL BE FIXED WITHOUT FAIL". SO FAR LEXUS WANTS TO GET RICHER BY CHARGING CONSUMERS $4000.00 FOR A PART THAT THEY INSTALLED TO BIG WITH. PLEASE CHECK THE CLUBLEXUS.COM FORUM REGARDING THE AIRBAG LIGHTS COMING ON AND THE REACTION THAT LEXUS HAS SUBMITTED TO ITS CUSTOMERS. THEY ARE WILLING TO PUT THEIR CUSTOMERS AND THEIR FAMILIES LIVES IN DANGER JUST BECAUSE NHTSA DID NOT TELL THEM TO INCLUDE AIRBAG HARNESS WIRING IN THE TAKATA RECALL, EVEN IF THE VEHICLES ARE BEYOND WARRANTY REPAIRS. PLEASE HELP US IN THESE DIRE AND UNSAFE CIRCUMSTANCES. THANK YOU

MELTING DASHBOARD PROBLEM WHICH AFFECTS VISIBILITY. I CALLED LEXUS HEADQUARTERS IN AUGUST 2017 AND REPORTED THE PROBLEM. I TOOK THE CAR IN TO LEXUS DEALER AND THEY TOOK PICTURES WHICH THEY SAID THEY WOULD SUBMIT SOMEWHERE. AFTER MANY MONTHS, I CALLED HEADQUARTERS AGAIN. I GOT A CALL FROM THEM ON 1/29/2018 STATING THAT MY CAR IS NO LONGER UNDER WARRANTY. THEY WANT ME TO PAY TO REPLACE DASHBOARD. MANY OTHER LEXUS MODELS HAVE BEEN RECALLED FOR THIS SAME PROBLEM. HOWEVER, THEY INDICATED MY MODEL WAS NOT UNDER RECALL. SINCE MY CAR ALSO HAVE THE DEFECTED MATERIAL THAT WAS USED IN THOSE OTHER MODELS, I BELIEVE LEXUS SHOULD BE HELD RESPONSIBLE FOR REPLACING THE DASHBOARD. THE ES350 SHOULD ALSO BE UNDER RECALL BECAUSE THE PROBLEM EXISTS IN THIS MODEL. PLEASE CONTACT ME TO ADVISE.

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEN STOLER LEXUS IN OWINGS MILLS, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT