2021 LEXUS ES HYBRID — Problems, Recalls & Safety Data
N/A
Safety Rating
4
Owner Complaints
1
Recall
8
Service Bulletins
0
Investigations
Overview of the 2021 LEXUS ES HYBRID
The 2021 LEXUS ES HYBRID has received a total of 4 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION. 8 technical service bulletins have been issued by Toyota Motor Corporation for this model year. The most commonly reported problems involve the Electrical System (1 complaint), Forward Collision Avoidance Adaptive Cruise Control (1 complaint), and Forward Collision Avoidance Automatic Emergency Braking (1 complaint).
Recalls for the 2021 LEXUS ES HYBRID
NHTSA has recorded 2 recalls for the 2021 LEXUS ES HYBRID, potentially affecting up to 1,999,802 vehicles.
Recall 23V865000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
| 999,901 vehicles affected
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be...
View full details →Recall 23V865000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
| 999,901 vehicles affected
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be...
View full details →Owner Complaints for the 2021 LEXUS ES HYBRID
4 complaints have been filed with NHTSA for the 2021 LEXUS ES HYBRID. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Adaptive Cruise Control | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2021 Lexus ES 300H. The contact stated while driving 45 MPH and attempting to stop, the front driver’s side seat belt failed to retract. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
On Nov 9, 2022 I first noticed the problem. When I drove back to home Vancouver, WA from California I used cruise control all the way. I was driving at 70 and ahead of me was traffic. The car in front of me slowed down and the cruise control was on which was supposed to detect the car ahead and slowed down using the brakes but it didn’t and my rpm went high almost 4-5. I called the dealership about the incident while on the way. I was asked if there were any issues like lights, warning/message but there was nothing. I have a video about it. When I arrived home turned off the car. Woke up the next day, took it to the dealership and the car is working fine. I showed one of the service reps the video and he stated they cant fix the car because there is no issue coming up in the computer. At the time the mileage was 46,313. After this incident it didn’t happen again. However after 60k miles when I drove over 6-7hrs the problem came up again. I almost got in an accident because the car didn’t slow down and stop. I called the lexus headquarters and they communicated with the same dealership to look into it. My car is at the dealership right now and don't know if they will find the issue and if it will get fixed. I don't feel safe driving this car because of the close encounters Ive had to an accident. I rely on my car for my job and by leaving it at a dealership for many days Im losing income. I hope they can find the issue and fix it right away.
On Nov 9, 2022 I first noticed the problem. When I drove back to home Vancouver, WA from California I used cruise control all the way. I was driving at 70 and ahead of me was traffic. The car in front of me slowed down and the cruise control was on which was supposed to detect the car ahead and slowed down using the brakes but it didn’t and my rpm went high almost 4-5. I called the dealership about the incident while on the way. I was asked if there were any issues like lights, warning/message but there was nothing. I have a video about it. When I arrived home turned off the car. Woke up the next day, took it to the dealership and the car is working fine. I showed one of the service reps the video and he stated they cant fix the car because there is no issue coming up in the computer. At the time the mileage was 46,313. After this incident it didn’t happen again. However after 60k miles when I drove over 6-7hrs the problem came up again. I almost got in an accident because the car didn’t slow down and stop. I called the lexus headquarters and they communicated with the same dealership to look into it. My car is at the dealership right now and don't know if they will find the issue and if it will get fixed. I don't feel safe driving this car because of the close encounters Ive had to an accident. I rely on my car for my job and by leaving it at a dealership for many days Im losing income. I hope they can find the issue and fix it right away.
On Nov 9, 2022 I first noticed the problem. When I drove back to home Vancouver, WA from California I used cruise control all the way. I was driving at 70 and ahead of me was traffic. The car in front of me slowed down and the cruise control was on which was supposed to detect the car ahead and slowed down using the brakes but it didn’t and my rpm went high almost 4-5. I called the dealership about the incident while on the way. I was asked if there were any issues like lights, warning/message but there was nothing. I have a video about it. When I arrived home turned off the car. Woke up the next day, took it to the dealership and the car is working fine. I showed one of the service reps the video and he stated they cant fix the car because there is no issue coming up in the computer. At the time the mileage was 46,313. After this incident it didn’t happen again. However after 60k miles when I drove over 6-7hrs the problem came up again. I almost got in an accident because the car didn’t slow down and stop. I called the lexus headquarters and they communicated with the same dealership to look into it. My car is at the dealership right now and don't know if they will find the issue and if it will get fixed. I don't feel safe driving this car because of the close encounters Ive had to an accident. I rely on my car for my job and by leaving it at a dealership for many days Im losing income. I hope they can find the issue and fix it right away.
Safety Rating for the 2021 LEXUS ES HYBRID
NHTSA has not yet tested the 2021 LEXUS ES HYBRID in its New Car Assessment Program.
Technical Service Bulletins for the 2021 LEXUS ES HYBRID
Toyota Motor Corporation has issued 8 technical service bulletins (TSBs) for the 2021 LEXUS ES HYBRID. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
L-SB-0033-23 — ENGINE AND ENGINE COOLING
TSB: Some 2019 ? 2021 model year ES 300h vehicles equipped with a A25A-FXS engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P05A074 (Active Grill Air Shutter ?A? Actuator Slipping). To address these concerns, an updated radiator shutter sub-assembly was developed. Follow the Repair Procedure in...
LSB004319 — EQUIPMENT
OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23
LTT029721 — EQUIPMENT
TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.
L-TT-0292-20 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TT: A 12-volt battery discharged and/or dead condition can be due to multiple causes. In order to properly diagnose and determine the root cause it?s important to follow a structured process to identify any contributing issues and determine the proper remedy.
L-SB-0036-20 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TSB: Some 2020 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App does not accept the activation...
L-SB-0034-20 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TSB: This bulletin contains the vehicle specific pre-delivery services for 2021 model year ES 250, ES 300h, and ES 350 vehicles. Additionally, refer to the applicable Pre-Delivery Service (PDS) Check Sheet for services to be performed.
L-SB-0014-18 Rev — ELECTRICAL SYSTEM:SOFTWARE
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key...
L-SB-0014-20 — ELECTRICAL SYSTEM
TSB: This bulletin provides general high-voltage safety precautions for the hybrid system. The hybrid system circuits operate with up to 650V. These high voltages are dangerous and can cause personal injury, severe burns, electric shock, and death if proper safety precautions are NOT followed. Be sure to carefully review ALL...
NHTSA Investigations for the 2021 LEXUS ES HYBRID
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the LEXUS ES HYBRID
- 2016 LEXUS ES HYBRID — 12 complaints
- 2017 LEXUS ES HYBRID — 1 complaint
- 2018 LEXUS ES HYBRID — 5 complaints
- 2019 LEXUS ES HYBRID — 1 complaint
- 2020 LEXUS ES HYBRID — 1 complaint
- 2021 LEXUS ES HYBRID (current)
- 2022 LEXUS ES HYBRID — 6 complaints
- 2023 LEXUS ES HYBRID — 0 complaints
- 2024 LEXUS ES HYBRID — 0 complaints
- 2025 LEXUS ES HYBRID — 0 complaints
- 2026 LEXUS ES HYBRID — 0 complaints
Other LEXUS Models
- LEXUS ES350 — 1,531 total complaints
- LEXUS RX — 1,154 total complaints
- LEXUS RX350 — 1,065 total complaints
- LEXUS IS 250 — 938 total complaints
- LEXUS ES300 — 862 total complaints
- LEXUS RX300 — 849 total complaints
- LEXUS ES — 817 total complaints
- LEXUS IS — 765 total complaints