2016 KIA CADENZA Visibility Problems

The contact owns a 2016 Kia Cadenza. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front windshield, after which she observed that the windshield had begun to crack and was leaking. The vehicle was taken to the dealer, who diagnosed a failure with the windshield bonding. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V158000 (Visibility) the VIN was included, and the vehicle had been repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

The contact owns a 2016 Kia Cadenza. The contact stated that there was water leaking into the vehicle from the top of the front windshield. There were no warning lights illuminated. The contact called the local dealer, who stated there was no recall. The manufacturer was contacted and referred the contact to the dealer. The vehicle was taken back to the local dealer to be repaired under NHTSA Campaign Number: 22V158000 (Visibility). The dealer diagnosed the vehicle and informed the contact that the front windshield was cracked and declined to perform the repair. The vehicle was not repaired. The manufacturer was contacted again and informed the contact that the cracked windshield nullified the recall repair. The failure mileage was approximately 140,000.

The contact owns a 2016 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.