2023 KENWORTH T680 — Problems, Recalls & Safety Data

I have 2 Kenworth trucks VIN [XXX] and [XXX] both on recall NHTSA 24V190. The recalls have been performed my issue is with reimbursement for prior replacement for the recalled parts. I have attached emails from Paccar as well as the invoices for the replacement of the recalled parts. Any help you can provide is appreciated as I'm not getting anywhere with Paccar or the dealers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Kenworth T680 equipped with Goodyear Tires, Tire Line: Endurance, Tire Size: 297/75/R22.5, DOT Number: 1MC37L1BW0624. The contact stated that while driving 65 MPH, there was an abnormal sound coming from the front passenger’s side of the vehicle, and afterwards, the contact felt heavy vibrations coming from the steering wheel. After a visual inspection, the contact observed that the front passenger’s side tire casing had separated from the tread. The tires were taken to an independent mechanic, who failed to provide a diagnosis. The tire was replaced by Roadside Assistance. The manufacturer was not notified of the failure. The vehicle failure mileage was 362,000, and the tire failure mileage was 50,000.

The contact owns a 2023 Kenworth T680 with the camper attached. The contact stated that the ABS warning light was illuminated before the failure. The contact stated that while standing behind the passenger side seat in between the sleeper portion and the cab, there was an abnormally loud popping sound detected. The vehicle began to move and crashed into the door of an unknown tractor-trailer cab. The vehicle had been parked for approximately 45- 60 minutes before the crash. The contact had to seek medical assistance from a therapist due to the incident. There was no report of fire, airbag deployment, or police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 25,000.

The contact owns a 2023 Kenworth T680 with the camper attached. The contact stated that the ABS warning light was illuminated before the failure. The contact stated that while standing behind the passenger side seat in between the sleeper portion and the cab, there was an abnormally loud popping sound detected. The vehicle began to move and crashed into the door of an unknown tractor-trailer cab. The vehicle had been parked for approximately 45- 60 minutes before the crash. The contact had to seek medical assistance from a therapist due to the incident. There was no report of fire, airbag deployment, or police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 25,000.

The contact owns a 2023 Kenworth T680. The contact received notification of NHTSA Campaign Number: 24V190000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall. The contact stated that while driving at an undisclosed speed, the transmission was not operating properly. The contact stated that the vehicle downshifted unexpectedly with the transmission fault warning light illuminated. The vehicle was restarted; however, the failure recurred. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 338,388. The VIN was not available.