Vehicle Safety Data

2013 INTERNATIONAL TERRASTAR — Problems, Recalls & Safety Data

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N/A

Safety Rating

2

Owner Complaints

4

Recalls

ACTIVE RECALL

10

Service Bulletins

0

Investigations

Overview of the 2013 INTERNATIONAL TERRASTAR

The 2013 INTERNATIONAL TERRASTAR has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, ELECTRICAL SYSTEM:SOFTWARE, VISIBILITY. 10 technical service bulletins have been issued by International Motors, LLC for this model year. The most commonly reported problem area is the Service Brakes (2 complaints).

Recalls for the 2013 INTERNATIONAL TERRASTAR

NHTSA has recorded 4 recalls for the 2013 INTERNATIONAL TERRASTAR, potentially affecting up to 97,999 vehicles.

Recall 15V241000 — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR

| 82,736 vehicles affected

Defect: Navistar, Inc. (Navistar) is recalling certain model year 2011-2015 International DuraStar, ProStar, TranStar and WorkStar, 2012-2015 International TerraStar, 2013-2015 International LoneStar and IC Bus HC, and 2014-2015 IC Bus AC vehicles. A vehicle double battery jump start or electrical load dump event could result in an overvoltage condition of a component within the HVAC system linear power module (LPM) which...

Consequence: If the LPM overheats and fails, there is an increased risk of a fire.

Remedy: Navistar will notify owners, and dealers will replace the LPM with an upgraded one, free of charge. An interim letter was mailed to owners on June 18, 2015. A second notification will mailed when parts become available. The recall began...

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Recall 14V063000 — ELECTRICAL SYSTEM:SOFTWARE

| 538 vehicles affected

Defect: Navistar, Inc. (Navistar) is recalling certain model year 2011-2014 International DuraStar Trucks and 2012-2014 International TerraStar trucks intended for emergency vehicle operations manufactured from February 25, 2010, through February 18, 2013, and equipped with 2010 MaxxForce 7 V8 diesel engines. In the affected vehicles, the Engine Warning Protection Shutdown (EWPS) was inadvertently re-enabled when the Engine Control Module (ECM) was...

Consequence: If the Engine Warning Protection System is enabled and certain engine faults occur, the emergency vehicle may shutdown (EWPS) hampering rescue operations and increasing the risk of injury.

Remedy: Navistar will notify owners, and dealers will recalibrate the ECM software to ensure that the EWPS is disabled, free of charge. The recall began on March 12, 2014. Owners may contact Navistar at 1-331-332-5000. Navistar's recall number for this campaign...

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Recall 13V146000 — VISIBILITY

| 14,720 vehicles affected

Defect: Navistar is recalling certain model year 2011-2012 International Lonestar, model year 2012-2013 International Terrastar and model year 2011-2013 International DuraStar, ProStar, TranStar, and WorkStar commercial trucks manufactured from June 1, 2010, through March 7, 2012 and equipped with day cab codes 16CAB, 16030, or 16196 and feature codes 16WCE, 16WCR, 16XWD, 16XWE, 16XWV, 16XXB, 16XXD, 16XXE, 16XXG, or 16XYN sun...

Consequence: If the sun shade separates from the cab roof during vehicle operation, the sudden release of the sun shade could distract the driver increasing the risk of a crash.

Remedy: Navistar will notify owners, and dealers will inspect and strengthen the sun shade mounting, free of charge. The safety recall began on September 10, 2013. Owners may contact Navistar at 1-800-448-7825. Navistar's campaign number is 13505.

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Recall 13V306000 — EQUIPMENT

| 5 vehicles affected

Defect: Matthews Specialty Vehicles is recalling one model year 2013 Freightliner XCR bus manufactured June 27, 2013; and one model year 2000 Thomas Built FE bus manufactured April 15, 2013; and model year 2013 International TerraStar buses manufactured June 12, 2013; and one model year 2011 Thomas Built CHSU/Mickey bus manufactured April 24, 2013. Due to a design change in the...

Consequence: If the motor assembly screws shear, it is possible that the awning can unfurl unexpectedly, either while the vehicle is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.

Remedy: Matthews Specialty Vehicles will notify the owner and Dometic staff will replace the affected motor with one of a different design. The recall began on August 13, 2013. Owners may contact Dometic at 1-888-447-0003 for more information. Owners are being...

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Owner Complaints for the 2013 INTERNATIONAL TERRASTAR

2 complaints have been filed with NHTSA for the 2013 INTERNATIONAL TERRASTAR. Below is a breakdown by vehicle component.

Service Brakes
Complaints: 2

Most Recent Complaints

#10584232 | SERVICE BRAKES | | 71,000 miles
BRAKES FAILED (HOLE) FROM RUBBING ON BODY OF TRUCK. LOCAL INTERNATIONAL DEALERSHIP HAS NOT REPAIRED THEY STATE THEY CANNOT FIND REPLACEMENT BRAKE LINE. *TR
#10584231 | SERVICE BRAKES | | 63,000 miles
BRAKE LINE FAILED (HOLE) FROM RUBBING ON BATTERY CABLE. LOCAL INTERNATIONAL DEALERSHIP REPAIRED. *TR

Safety Rating for the 2013 INTERNATIONAL TERRASTAR

NHTSA has not yet tested the 2013 INTERNATIONAL TERRASTAR in its New Car Assessment Program.

Technical Service Bulletins for the 2013 INTERNATIONAL TERRASTAR

International Motors, LLC has issued 10 technical service bulletins (TSBs) for the 2013 INTERNATIONAL TERRASTAR. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

REC14505 — ENGINE

Emergency vehicle applications that originally left the assembly plant with Engine Warning Protection Shutdown (EWPS) disabled may have inadvertently had the EWPS enabled, when programmed in the field for other programming changes.

IK-1200820 — ENGINE AND ENGINE COOLING:ENGINE:DIESEL

INTERNATIONAL: AN IMPROPERLY CHANGING PARAMETER IN AN ABS MODULE OR AN ECM CALIBRATION UPDATE, CAN CAUSE ONE OR MORE FAULTS. *PE

IK1200620 — ENGINE AND ENGINE COOLING

ABS Fault After ECM Calibration or Incorrectly changing a parameter

IK-0700057 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

IKNOW: SOME VEHICLES MAY EXPERIENCE AN EXHAUST LEAK. THIS BULLETIN IS THE REPAIR PROCEDURE FOR THE LEAK BETWEEN THE TURBOCHARGER ADAPTER AND THE TURBOCHARGER DOWN PIPE. NO MODEL YEARS WERE PROVIDED.*JS UPDATED 02/07/2013 *JS

IK-1300138 — POWER TRAIN:MANUAL TRANSMISSION

INTERNATIONAL: INFORMATION PROVIDED REGARDING THE OPERATIONAL AND DIAGNOSTIC OF TRANSFER CASE WITH 4 FEEDBACK SWITCHES AND 2 ELECTRIC ACTUATORS. MODEL TERRASTAR. *PE

IK-1300138 — POWER TRAIN:AUTOMATIC TRANSMISSION

INTERNATIONAL: INFORMATION PROVIDED REGARDING THE OPERATIONAL AND DIAGNOSTIC OF TRANSFER CASE WITH 4 FEEDBACK SWITCHES AND 2 ELECTRIC ACTUATORS. MODEL TERRASTAR. *PE

IK0100032 — STRUCTURE

TerraStar Frame Reinforcement Excessive Gap Variance

IK0400122 — ELECTRICAL SYSTEM:SOFTWARE

IKNOW: AFTER REPLACEMENT, PROGRAM TRW 355 ABS MODULE. MODEL TERRASTAR. NO MODEL YEARS GIVEN.*JS

IK1600178 — SUSPENSION

Torsion Bar Retention Cotter Pin Design Change; only models built before 1/31/2013

IK-1600178 — SUSPENSION:FRONT:SPRINGS:TORSION BAR

INTERNATIONAL: THIS IS A COSMETIC ISSUE, ON SOME TRUCKS, WHERE A DESIGN CHANGE FOR THE TORSION BAR RETENTION PIN, DUE TO POSSIBLE ROTATING AND WEARING AGAINST AND/OR CRACKING GRILLE OPENING REINFORCEMENT (GOR). MODELS 2011-2013 TERRASTAR. *PE

NHTSA Investigations for the 2013 INTERNATIONAL TERRASTAR

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the INTERNATIONAL TERRASTAR

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Other INTERNATIONAL Models

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