2011 HYUNDAI VERACRUZ — Problems, Recalls & Safety Data

This is related to a repeat failure of recalls 121/197 of the 2011 Hyundai Veracruz. Oil leaks down from the top valve gasket onto the alternator causing a random and erratic electrical disturbance and failure that can happen at any time causing serious risk of safety. With the alternator being damaged in this form also put other potential electrical systems at risk of damage. This is either the 3rd or 4th time of repeat failure. Previous time has damaged the battery. Luckily this time it went out in a parking lot just before was going to drive and had complete loss of power. Vehicle had to be towed into dealer service center. Upon inspection the alternator and valve cover gasket had to be replaced out of pocket as service center claims these are not covered. Tried to escalate the issue to Hyundai Motor Corporation to be reimbursed and was given a case manager. After a couple days I was told the original 121 recall is to old and not covered under warranty anymore and repairs were already made. I explained that recall 197 is a continuation of the previous 121 and she had to check back with the service center. A couple days later she reports back that they still will not cover the costs as the repairs have already been done before in the past. This time when received vehicle back from service center turns out the steering wheel tilt and telescoping module no longer functions. Costs of Alternator $1832.99 Costs of Valve Cover Gasket $313.31 Totaling $2146.30 that is suppose to be covered due to the recalls. Not repaired because of hassle between service center and Hyundai Motorcorp refusal to reimburse anything is the Steering Wheel Tilt/Telescoping module quoted at $1096.06 Included photo is taken of the alternator prior to being towed and clearly shows the over time build up of dripping oil all over it.

This is related to a repeat failure of recalls 121/197 of the 2011 Hyundai Veracruz. Oil leaks down from the top valve gasket onto the alternator causing a random and erratic electrical disturbance and failure that can happen at any time causing serious risk of safety. With the alternator being damaged in this form also put other potential electrical systems at risk of damage. This is either the 3rd or 4th time of repeat failure. Previous time has damaged the battery. Luckily this time it went out in a parking lot just before was going to drive and had complete loss of power. Vehicle had to be towed into dealer service center. Upon inspection the alternator and valve cover gasket had to be replaced out of pocket as service center claims these are not covered. Tried to escalate the issue to Hyundai Motor Corporation to be reimbursed and was given a case manager. After a couple days I was told the original 121 recall is to old and not covered under warranty anymore and repairs were already made. I explained that recall 197 is a continuation of the previous 121 and she had to check back with the service center. A couple days later she reports back that they still will not cover the costs as the repairs have already been done before in the past. This time when received vehicle back from service center turns out the steering wheel tilt and telescoping module no longer functions. Costs of Alternator $1832.99 Costs of Valve Cover Gasket $313.31 Totaling $2146.30 that is suppose to be covered due to the recalls. Not repaired because of hassle between service center and Hyundai Motorcorp refusal to reimburse anything is the Steering Wheel Tilt/Telescoping module quoted at $1096.06 Included photo is taken of the alternator prior to being towed and clearly shows the over time build up of dripping oil all over it.

This is related to a repeat failure of recalls 121/197 of the 2011 Hyundai Veracruz. Oil leaks down from the top valve gasket onto the alternator causing a random and erratic electrical disturbance and failure that can happen at any time causing serious risk of safety. With the alternator being damaged in this form also put other potential electrical systems at risk of damage. This is either the 3rd or 4th time of repeat failure. Previous time has damaged the battery. Luckily this time it went out in a parking lot just before was going to drive and had complete loss of power. Vehicle had to be towed into dealer service center. Upon inspection the alternator and valve cover gasket had to be replaced out of pocket as service center claims these are not covered. Tried to escalate the issue to Hyundai Motor Corporation to be reimbursed and was given a case manager. After a couple days I was told the original 121 recall is to old and not covered under warranty anymore and repairs were already made. I explained that recall 197 is a continuation of the previous 121 and she had to check back with the service center. A couple days later she reports back that they still will not cover the costs as the repairs have already been done before in the past. This time when received vehicle back from service center turns out the steering wheel tilt and telescoping module no longer functions. Costs of Alternator $1832.99 Costs of Valve Cover Gasket $313.31 Totaling $2146.30 that is suppose to be covered due to the recalls. Not repaired because of hassle between service center and Hyundai Motorcorp refusal to reimburse anything is the Steering Wheel Tilt/Telescoping module quoted at $1096.06 Included photo is taken of the alternator prior to being towed and clearly shows the over time build up of dripping oil all over it.

The contact owns a 2011 Hyundai Veracruz. The contact received notifications of NHTSA Campaign Numbers: 20V705000 (Engine and Engine Cooling) and 23V651000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The contact stated that there was an abnormal burning oil odor while idling and while driving the vehicle. The contact stated that as a former independent mechanic, he had inspected the vehicle and noticed that there was oil leaking near the valve cover gasket and onto the alternator. The manufacturer was contacted and scheduled an appointment with the dealer on the contact's behalf. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall parts needed to be ordered. The contact stated that the dealer had inspected the vehicle 11 months ago; however, upon following up with the dealer several times, the dealer advised the contact that the parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000. Parts distribution disconnect.

The contact owns a 2011 Hyundai Veracruz. The contact received notifications of NHTSA Campaign Numbers: 20V705000 (Engine and Engine Cooling) and 23V651000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The contact stated that there was an abnormal burning oil odor while idling and while driving the vehicle. The contact stated that as a former independent mechanic, he had inspected the vehicle and noticed that there was oil leaking near the valve cover gasket and onto the alternator. The manufacturer was contacted and scheduled an appointment with the dealer on the contact's behalf. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall parts needed to be ordered. The contact stated that the dealer had inspected the vehicle 11 months ago; however, upon following up with the dealer several times, the dealer advised the contact that the parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000. Parts distribution disconnect.