2011 HARLEY-DAVIDSON SOFTAIL — Problems, Recalls & Safety Data
N/A
Safety Rating
3
Owner Complaints
1
Recall
1
Service Bulletin
0
Investigations
Overview of the 2011 HARLEY-DAVIDSON SOFTAIL
The 2011 HARLEY-DAVIDSON SOFTAIL has received a total of 3 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with ENGINE AND ENGINE COOLING:ENGINE. 1 technical service bulletin have been issued by Harley-Davidson Motor Company for this model year. The most commonly reported problems involve the Engine (1 complaint), Engine And Engine Cooling (1 complaint), and Exterior Lighting (1 complaint).
Recalls for the 2011 HARLEY-DAVIDSON SOFTAIL
NHTSA has recorded 1 recall for the 2011 HARLEY-DAVIDSON SOFTAIL, potentially affecting up to 6,964 vehicles.
Recall 11V037000 — ENGINE AND ENGINE COOLING:ENGINE
| 6,964 vehicles affected
Defect: HARLEY-DAVIDSON IS RECALLING CERTAIN MODEL YEAR 2011 SOFTAIL MOTORCYCLES MANUFACTURED FROM JUNE 7, 2010 THROUGH OCTOBER 8, 2010. THE BODY CONTROL MODULES (BCM) INSTALLED ON THESE MOTORCYCLES (PART NUMBERS 69991-11 AND 69993-11) HAVE A CASE THAT MAY NOT HAVE BEEN PROPERLY SEALED DURING PRODUCTION. AN IMPROPER SEAL MAY ALLOW WATER INTRUSION INTO THE BCM WHICH MAY CAUSE ENGINE STALL.
Consequence: AN ENGINE STALL WHILE IN TRAFFIC CAN RESULT IN A CRASH, WHICH COULD LEAD TO INJURY OR DEATH TO THE RIDER.
Remedy: HARLEY-DAVIDSON WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE BCM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2011. OWNERS MAY CONTACT HARLEY-DAVIDSON AT 1-414-343-4056.
View full details →Owner Complaints for the 2011 HARLEY-DAVIDSON SOFTAIL
3 complaints have been filed with NHTSA for the 2011 HARLEY-DAVIDSON SOFTAIL. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Engine | 1 | 0 | 0 | 0 | 0 |
| Engine And Engine Cooling | 1 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TL - THE CONTACT OWNS A 2011 HARLEY DAVIDSON SOFT TAIL DELUXE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 75 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE HEADLIGHTS WERE FLASHING INDEPENDENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 11V037000 (ENGINE AND ENGINE COOLING ). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 56,000. DR
REAR RUNNING LIGHTS RANDOMLY, REPEATEDLY GOING OUT -- THEY'VE BEEN REPLACED AT LEAST ONE PER MONTH. THE BIKE IS CURRENTLY ON ITS FOURTH NEW BULB. OTHERS HAVE NOTED THAT THEY'RE HAVING THE SAME ISSUE. *TR
TL*THE CONTACT OWNS A 2011 HARLEY DAVIDSON SOFTAIL DELUXE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT TO A DEALER WHO ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE, BUT IT COULD HAVE BEEN CAUSED BY THE MOTOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.
Safety Rating for the 2011 HARLEY-DAVIDSON SOFTAIL
NHTSA has not yet tested the 2011 HARLEY-DAVIDSON SOFTAIL in its New Car Assessment Program.
Technical Service Bulletins for the 2011 HARLEY-DAVIDSON SOFTAIL
Harley-Davidson Motor Company has issued 1 technical service bulletin (TSBs) for the 2011 HARLEY-DAVIDSON SOFTAIL. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
HD-TT-434 — EXTERIOR LIGHTING:HEADLIGHTS
HARLEY DAVIDSON: INFORMATION REGARDING DAYMAKER HEADLAMP EXPERIENCING LOWER CURRENT ON LED HEADLAMP COMPARED TO HALOGEN HEADLAMP. MODEL 2011-13 SOFTAIL, 2012-13 DYNA. *PE
NHTSA Investigations for the 2011 HARLEY-DAVIDSON SOFTAIL
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the HARLEY-DAVIDSON SOFTAIL
- 2007 HARLEY-DAVIDSON SOFTAIL — 3 complaints
- 2008 HARLEY-DAVIDSON SOFTAIL — 2 complaints
- 2010 HARLEY-DAVIDSON SOFTAIL — 1 complaint
- 2011 HARLEY-DAVIDSON SOFTAIL (current)
- 2012 HARLEY-DAVIDSON SOFTAIL — 4 complaints
- 2013 HARLEY-DAVIDSON SOFTAIL — 1 complaint
Other HARLEY-DAVIDSON Models
- HARLEY-DAVIDSON FLHTCU — 331 total complaints
- HARLEY-DAVIDSON FLHX — 233 total complaints
- HARLEY-DAVIDSON FLHTK — 209 total complaints
- HARLEY-DAVIDSON FLHTC — 130 total complaints
- HARLEY-DAVIDSON HARLEY DAVIDSON — 129 total complaints
- HARLEY-DAVIDSON FLHTCUI — 127 total complaints
- HARLEY-DAVIDSON XG750 — 123 total complaints
- HARLEY-DAVIDSON FLHTCUTG — 107 total complaints