2010 GMC TERRAIN Visibility Problems

The contact owns a 2010 GMC Terrain. The contact stated that while operating the vehicle, the center console display intermittently malfunctioned and became inoperable. During the failure, the HVAC system was no longer blowing hot air, and the front windshield could not be defrosted, creating a visibility hazard for the driver. Additionally, the radio had become inoperable, and the audible clicking from the turn signal was muted. The cause of the failures was not yet determined. The manufacturer was notified of the failures and informed the contact that the VIN was not included in NHTSA Campaign Number: 09V489000 (VISIBILITY). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 114,000.

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE RADIO DISPLAY LIGHTING FLICKERED AND WOULD NOT ILLUMINATE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 09V489000 (VISIBILITY) THAT COULD HAVE BEEN RELATED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. *TT

VERY INTENSE REFLECTION OF DASHBOARD IMAGE ONTO THE LOWER THIRD OF WINDSHIELD, CAUSING A REDUCTION IN VISIBILITY. THE REFLECTION IS VERY PRONOUNCED IN BRIGHT SUNLIGHT, AND IS SOMEWHAT REDUCED ON CLOUDY DAYS, BUT IS A CONSTANT PROBLEM IN ALL DAYLIGHT DRIVING SITUATIONS. ALSO I AM HAVING SOME INTERMITTENT REFLECTION OF CHROME PLATED PARTS IN THE INTERIOR, CAUSING VISIBILITY PROBLEMS. *TR

WHEN THE SUN IS HIGH AND SHINING THROUGH THE WINDSHIELD, IT REFLECTS OFF THE CHROME ON THE STORAGE COMPARTMENT LATCH, THE HEATER/AC PANEL, THE RADIO CONTROLS AND THE CHROME AROUND THE GEAR SHIFT LEVER AND CUP HOLDERS DIRECTLY INTO THE EYES OF THE DRIVER. IT BLINDS YOU, I ALMOST HAD AN ACCIDENT THE FIRST TIME IT HAPPENED TO ME. *TR