2012 GLAVAL BUS ENTOURAGE — Problems, Recalls & Safety Data
N/A
Safety Rating
0
Owner Complaints
7
Recalls
1
Service Bulletin
0
Investigations
Overview of the 2012 GLAVAL BUS ENTOURAGE
The 2012 GLAVAL BUS ENTOURAGE has received a total of 0 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 7 recall campaigns affecting this vehicle, covering issues with EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT. 1 technical service bulletin have been issued by GLAVAL BUS DIVISION for this model year.
Recalls for the 2012 GLAVAL BUS ENTOURAGE
NHTSA has recorded 7 recalls for the 2012 GLAVAL BUS ENTOURAGE, potentially affecting up to 8,393 vehicles.
Recall 18V640000 — EQUIPMENT ADAPTIVE/MOBILITY
| 1,525 vehicles affected
Defect: Forest River, Inc. (Forest River) is recalling certain 2012-2016 Elkhart Coach ECII, Glaval Apollo and Sport buses, 2017-2018 Glaval Commute buses, 2012-2018 Glaval Entourage, Titan and Universal, StarCraft Bus Allstar and Starlite buses, 2013-2018 Glaval Legacy, Primetime and Titan II buses, 2015-2016 Allstar XL MVP buses, 2014-2016 StarCraft Prodigy buses, 2014 StarCraft Quest and Starquest buses, 2017 StarCraft Quest buses...
Consequence: If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
Remedy: Forest River will notify owners, and Ricon dealers will replace the wheelchair lift positioning input cam, free of charge. The recall began October 10, 2018. Owners may contact Ricon customer service at 1-800-322-2884. Forest River's number for this recall is...
View full details →Recall 16V217000 — STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
| 1,860 vehicles affected
Defect: Forest River, Inc. (Forest River) is recalling certain 2008-2016 Glaval Bus Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II, and Titan II Low Floor transit buses manufactured from August 1, 2008, through March 6, 2016. The labels on the rear emergency exit window are not located within 16 centimeters of the release mechanisms as required. As such, these...
Consequence: If the label is not located the correct distance from the mechanism, it may hinder an occupant's ability to open the emergency window and escape from the vehicle quickly in the event of an emergency.
Remedy: Forest River will notify owners, and provide a new label along with instructions for the correct placement of the label on the window. The label and instructions will be provided free of charge. The recall began on June 9, 2016....
View full details →Recall 14V226000 — EQUIPMENT ADAPTIVE/MOBILITY
| 42 vehicles affected
Defect: Glaval Bus (Glaval) is recalling certain model year 2007-2012 Universal, Primetime, Sport, Concorde, Titan, Titan II, Entourage and Apollo transit buses manufactured January 1, 2007, through December 3, 2012, and equipped with certain Ricon S-series and K-series wheelchair lifts, with an optional armored pendant cable. The armored cable may be positioned such that it does not clear the wheelchair lift.
Consequence: If the cable does not clear the wheel chair lift it may contact the power lug and if it does not have a nonconductive cover, or it has an improperly installed non-conductive cover, then a short circuit may occur that could result in a fire.
Remedy: Glaval will notify owners, and Ricon will send owners a supplemental cover kit and instructions, free of charge. The recall is expected to begin in June 2014. Owners may contact Glaval customer service at 1-800-445-2824 or Ricon Customer Service at...
View full details →Recall 14V004000 — ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
| 467 vehicles affected
Defect: Glaval Bus is recalling certain model year 2010-2013 Universal, Entourage, Concorde II, Titan, Titan II and Legacy transit buses manufactured June 1, 2010, through June 30, 2013, and equipped with a Ford 5.4L or 6.8L engine and a Trans/Air-brand air conditioner. In the affected vehicles, depending on the routing of the alternator harness, and the orientation of the heater hose...
Consequence: The charging system may fail which could lead to the vehicle stalling while driving, increasing the risk of a crash. Additionally, the spring clamp could pierce both the positive and negative wires of the alternator harness creating a short circuit which could result in a fire.
Remedy: Glaval Bus will notify owners, and Trans/Air dealers will inspect the vehicles, correct the clamp installation and repair and reroute the alternator harness, as needed, free of charge. The recall began on January 22, 2014. Customers may contact Glaval at...
View full details →Recall 13V309000 — EQUIPMENT
| 3,705 vehicles affected
Defect: Glaval Bus is recalling certain model year 2010-2013 Universal, Concorde II, Entourage, Primetime, Titan II, Apollo, and Sport buses, certain model year 2011-2013 Titan II lf and Legacy buses and certain model year 2010 Synergy buses. The affected buses are equipped with a rear interior air conditioner evaporator which may come loose from its ceiling mounting over time.
Consequence: The evaporator unit may detach from the ceiling and fall increasing the risk of injury.
Remedy: Glaval will notify owners, and dealers will tighten and replace the air conditioner evaporator mounting bolts, as needed, free of charge. The recall began on July 8, 2013. Owners may contact Glaval at 1-800-445-2825 or [email protected].
View full details →Recall 12V580000 — EQUIPMENT
| 704 vehicles affected
Defect: Glaval Bus is recalling certain model year 2007-2012 transit buses, models: Entourage, Sport, Universal, Titan, Titan II, Apollo, Primetime, and Concord; and manufactured January 1, 2007, through December 3, 2012. The buses are equipped with a Ricon manufactured wheelchair lift which has an optional armored pendant cable. The cable may have been installed such that it doesn't clear the wheelchair...
Consequence: The cable may contact the power lug at the base of the wheel chair lift causing a short circuit that could result in a fire.
Remedy: Glaval Bus will notify owners and direct them to contact Ricon. Ricon will provide a supplemental cover kit and instructions, free of charge. The recall campaign began on January 23, 2013. Owners may contact Glaval Bus at 1-574-262-2212 or Ricon...
View full details →Recall 12V384000 — STRUCTURE:BODY:ROOF AND PILLARS
| 90 vehicles affected
Defect: Glaval Bus is recalling certain model year 2011-2012 transit buses equipped with Speciality Manufacturing Inc. (SMI) ProLo roof escape hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in opening force of the ProLo roof hatches that exceeds Federal standard requirements. Thus, these hatches fail to conform to the...
Consequence: In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.
Remedy: Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.
View full details →Owner Complaints for the 2012 GLAVAL BUS ENTOURAGE
No complaints have been filed with NHTSA for the 2012 GLAVAL BUS ENTOURAGE.
Safety Rating for the 2012 GLAVAL BUS ENTOURAGE
NHTSA has not yet tested the 2012 GLAVAL BUS ENTOURAGE in its New Car Assessment Program.
Technical Service Bulletins for the 2012 GLAVAL BUS ENTOURAGE
GLAVAL BUS DIVISION has issued 1 technical service bulletin (TSBs) for the 2012 GLAVAL BUS ENTOURAGE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
050967 — ENGINE
Ford Charge Air Cooler (CAC) Warranty Extension.
NHTSA Investigations for the 2012 GLAVAL BUS ENTOURAGE
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the GLAVAL BUS ENTOURAGE
- 2008 GLAVAL BUS ENTOURAGE — 0 complaints
- 2009 GLAVAL BUS ENTOURAGE — 0 complaints
- 2010 GLAVAL BUS ENTOURAGE — 0 complaints
- 2011 GLAVAL BUS ENTOURAGE — 0 complaints
- 2012 GLAVAL BUS ENTOURAGE (current)
- 2013 GLAVAL BUS ENTOURAGE — 0 complaints
- 2014 GLAVAL BUS ENTOURAGE — 0 complaints
- 2015 GLAVAL BUS ENTOURAGE — 0 complaints
- 2016 GLAVAL BUS ENTOURAGE — 0 complaints
- 2017 GLAVAL BUS ENTOURAGE — 0 complaints
Other GLAVAL BUS Models
- GLAVAL BUS APOLLO — 0 total complaints
- GLAVAL BUS COMMUTE — 0 total complaints
- GLAVAL BUS CONCORDE — 0 total complaints
- GLAVAL BUS CONCORDE II — 0 total complaints
- GLAVAL BUS LEGACY — 0 total complaints
- GLAVAL BUS PRIMETIME — 0 total complaints
- GLAVAL BUS SPORT — 0 total complaints
- GLAVAL BUS SYNERGY — 0 total complaints