2016 GEM E4 — Problems, Recalls & Safety Data
N/A
Safety Rating
1
Owner Complaint
3
Recalls
6
Service Bulletins
0
Investigations
Overview of the 2016 GEM E4
The 2016 GEM E4 has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM, WHEELS:LUGS/NUTS/BOLTS/STUDS. 6 technical service bulletins have been issued by GEM WAEV LLC for this model year. The most commonly reported problem area is the Electrical System (1 complaint).
Recalls for the 2016 GEM E4
NHTSA has recorded 3 recalls for the 2016 GEM E4, potentially affecting up to 5,008 vehicles.
Recall 18V484000 — ELECTRICAL SYSTEM
| 2,110 vehicles affected
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD vehicles. The drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended.
Consequence: If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
Remedy: Polaris will notify owners, and dealers will replace the drive mode system with one that has separate inputs for each position (forward, neutral and reverse), free of charge. The recall began November 28, 2018. Owners may contact Polaris customer service...
View full details →Recall 17V279000 — WHEELS:LUGS/NUTS/BOLTS/STUDS
| 1,254 vehicles affected
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles, equipped with steel wheels. The lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle.
Consequence: If a wheel separates from the vehicle, it can increase the risk of a crash.
Remedy: GEM will notify owners, and dealers will replace the lug nuts, and inspect the wheels. The recall began June 8, 2017. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-17-01.
View full details →Recall 16V884000 — ELECTRICAL SYSTEM
| 1,644 vehicles affected
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles manufactured May 29, 2015, to November 18, 2016. The drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended.
Consequence: If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
Remedy: Polaris will notify owners, and dealers will replace the drive switch, free of charge. The recall began on December 28, 2016. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-16-01.
View full details →Owner Complaints for the 2016 GEM E4
1 complaint has been filed with NHTSA for the 2016 GEM E4. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TL* THE CONTACT OWNS A 2016 GEM E4. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES, WHICH REPORTED INCORRECT INFORMATION ON THE VEHICLE. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE SOFTWARE UPDATE, THE FAILURE CAUSED THE VEHICLE TO DRIVE IN THE INCORRECT DIRECTION EVEN THOUGH IT WAS SHIFTED INTO DRIVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V884000(ELECTRICAL SYSTEM). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. PARTS DISTRIBUTION DISCONNECT.
Safety Rating for the 2016 GEM E4
NHTSA has not yet tested the 2016 GEM E4 in its New Car Assessment Program.
Technical Service Bulletins for the 2016 GEM E4
GEM WAEV LLC has issued 6 technical service bulletins (TSBs) for the 2016 GEM E4. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
L-21-01 Email — ELECTRICAL SYSTEM
Email to dealers about L-21-01 Service Bulletin.
L-19-01 — ENGINE AND ENGINE COOLING
Some 2016-2018 GEM vehicles built with the 500W DC/DC converter have exhibited premature failure of the component, including some thermal-related damage. To address this concern, GEM is releasing this Service Bulletin for dealers to remove 500W converters on all affected units, and replace with a 300W converter.
L-17-04 R02 — EQUIPMENT
Some 2016-2018 GEM vehicles have exhibited premature motor controller failures due to water ingress. To address this concern, GEM is releasing this Service Bulletin for dealers to relocate the motor controller and install a thermoform cover to prevent further water intrusion.
L-18-01-B R01 — EQUIPMENT
GEM has determined that the BMC on 2016-2018 GEM vehicles built before January 23, 2018 is performing tasks during off-time that can potentially drain the constant 12v supply.
L-17-04 R01 — ELECTRICAL SYSTEM
Some 2016-2018 GEM vehicles have exhibited premature motor controller failures due to water ingress. To address this concern, GEM is releasing this Service Bulletin for dealers to relocate the motor controller and install a thermoform cover to prevent further water intrusion.
L-16-06-01 — ELECTRICAL SYSTEM
GEM has received reports of some 2016 GEM vehicles intermittently displaying an incorrect state of charge after charging and use.
NHTSA Investigations for the 2016 GEM E4
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the GEM E4
- 2011 GEM E4 — 0 complaints
- 2012 GEM E4 — 0 complaints
- 2013 GEM E4 — 0 complaints
- 2015 GEM E4 — 2 complaints
- 2016 GEM E4 (current)
- 2017 GEM E4 — 0 complaints
- 2018 GEM E4 — 0 complaints