2017 GEM E2 — Problems, Recalls & Safety Data
N/A
Safety Rating
3
Owner Complaints
3
Recalls
2
Service Bulletins
0
Investigations
Overview of the 2017 GEM E2
The 2017 GEM E2 has received a total of 3 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM, WHEELS:LUGS/NUTS/BOLTS/STUDS. 2 technical service bulletins have been issued by GEM WAEV LLC for this model year. The most commonly reported problem area is the Electrical System (3 complaints).
Recalls for the 2017 GEM E2
NHTSA has recorded 3 recalls for the 2017 GEM E2, potentially affecting up to 5,008 vehicles.
Recall 18V484000 — ELECTRICAL SYSTEM
| 2,110 vehicles affected
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD vehicles. The drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended.
Consequence: If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
Remedy: Polaris will notify owners, and dealers will replace the drive mode system with one that has separate inputs for each position (forward, neutral and reverse), free of charge. The recall began November 28, 2018. Owners may contact Polaris customer service...
View full details →Recall 17V279000 — WHEELS:LUGS/NUTS/BOLTS/STUDS
| 1,254 vehicles affected
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles, equipped with steel wheels. The lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle.
Consequence: If a wheel separates from the vehicle, it can increase the risk of a crash.
Remedy: GEM will notify owners, and dealers will replace the lug nuts, and inspect the wheels. The recall began June 8, 2017. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-17-01.
View full details →Recall 16V884000 — ELECTRICAL SYSTEM
| 1,644 vehicles affected
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles manufactured May 29, 2015, to November 18, 2016. The drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended.
Consequence: If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
Remedy: Polaris will notify owners, and dealers will replace the drive switch, free of charge. The recall began on December 28, 2016. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-16-01.
View full details →Owner Complaints for the 2017 GEM E2
3 complaints have been filed with NHTSA for the 2017 GEM E2. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 3 | 0 | 0 | 0 | 0 |
Most Recent Complaints
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
Safety Rating for the 2017 GEM E2
NHTSA has not yet tested the 2017 GEM E2 in its New Car Assessment Program.
Technical Service Bulletins for the 2017 GEM E2
GEM WAEV LLC has issued 2 technical service bulletins (TSBs) for the 2017 GEM E2. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
L-19-10-01 — VISIBILITY
On 6/10/19 a running change was made on GEM vehicles equipped with doors, relocating the side mirrors to the door frame.
L-18-01-01 — ELECTRICAL SYSTEM
GEM has released this Team Tip to inform dealers that Digital Wrench now has a new Motor Controller Update procedure. There was a change made to the temp sensor on the GEM motors which requires a specific calibration of the motor controller to function properly, and accurately read the motorâs...
NHTSA Investigations for the 2017 GEM E2
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the GEM E2
- 2012 GEM E2 — 0 complaints
- 2013 GEM E2 — 0 complaints
- 2014 GEM E2 — 0 complaints
- 2015 GEM E2 — 0 complaints
- 2016 GEM E2 — 1 complaint
- 2017 GEM E2 (current)
- 2018 GEM E2 — 0 complaints
- 2019 GEM E2 — 0 complaints
- 2021 GEM E2 — 0 complaints
- 2022 GEM E2 — 0 complaints