2011 FOUR WINDS SERRANO — Problems, Recalls & Safety Data
N/A
Safety Rating
2
Owner Complaints
2
Recalls
1
Service Bulletin
0
Investigations
Overview of the 2011 FOUR WINDS SERRANO
The 2011 FOUR WINDS SERRANO has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER. 1 technical service bulletin have been issued by FOUR WINDS INTERNATIONAL for this model year. The most commonly reported problem area is the Visibilitywiper (2 complaints).
Recalls for the 2011 FOUR WINDS SERRANO
NHTSA has recorded 2 recalls for the 2011 FOUR WINDS SERRANO, potentially affecting up to 3,991 vehicles.
Recall 15V698000 — ELECTRICAL SYSTEM
| 503 vehicles affected
Defect: Thor Motor Coach (TMC) is recalling certain model year 2009-2011 Four Winds Hurricane and Windsport, 2009-2010 Four Winds Mandalay, 2010 Four Winds Magellan, and 2010-2011 Four Winds Serrano motorhomes manufactured May 2, 2009, to September 1, 2010. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail...
Consequence: As the transfer switch fails, it may overheat, increasing the risk of a fire.
Remedy: TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on November 23, 2015. Owners may contact Thor customer service at 1-877-855-2867. Thor's number...
View full details →Recall 10V563000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 3,488 vehicles affected
Defect: TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL...
Consequence: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
Remedy: TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON...
View full details →Owner Complaints for the 2011 FOUR WINDS SERRANO
2 complaints have been filed with NHTSA for the 2011 FOUR WINDS SERRANO. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Visibilitywiper | 2 | 0 | 0 | 0 | 0 |
Most Recent Complaints
WHILE DRIVING IN FLORIDA AFTER PURCHASING THE RV, I RAN INTO A LIGHT RAINSTORM. THE WINDSHIELD WIPERS WERE IN INTERMITTENT MODE AND STOPPED WORKING AFTER A FEW MINUTES OF OPERATION. I COULDN'T GET THE WIPERS TO WORK UNLESS I PUT THEM IN "FAST" MODE. AFTER THE RAIN STOPPED WE DROVE FOR ABOUT AN HOUR AND RAN INTO ANOTHER RAIN SHOWER. THE WIPERS STARTED WORKING AGAIN IN INTERMITTENT MODE WHEN WE RAN INTO ANOTHER RAIN SHOWER. WITHIN TWO OR THREE MINUTES, THEY STOPPED WORKING EXCEPT IN "FAST" MODE. A SERVICE TECHNICIAN AT A CAMPING WORLD SERVICE CENTER SAID HE HEARD ABOUT THIS PROBLEM AND BELIEVED WATER WAS LEAKING IN AROUND THE WIPER MOUNTING POINT ON THE COACH AND CAUSING A SHORT IN THE MOTOR MECHANISM. *TR
WHILE DRIVING IN A LIGHT RAIN WITH THE WINDSHIELD WIPERS IN PULSE MODE, THEY STOPPED WORKING. WAS NOT ABLE TO GET WORKING EXCEPT IN HIGH SPEED MODE. AFTER STOPPING IN REST AREA FOR APPROXIMATELY 20 MINUTES, THEY BEGAN TO WORK AGAIN UNTIL BACK ON THE ROAD. AFTER APPROXIMATELY 15 MINUTES THEY QUITE AGAIN EXCEPT IN HIGH SPEED MODE. THE PROBLEM ALSO OCCURRED IN OCTOBER 2011 DURING TRIP TO EAST COAST. ON JUNE 25, 2012 AT 6,345 MILTES TOOK RV TO WORKHORSE WARRANTY CENTER FOR REPAIR. WIPER MODULE AND MOTOR WAS REPLACED. ON TRIP TO FLORIDA THE FIRST OF NOVEMBER 2012, THEY AGAIN STOPPED WORKING EXCEPT FOR THE HIGH SPEED MODE AT THE FIRST SIGN OF RAIN. HAVE TALKED TO OTHER OWNERS OF RVS WITH WORKHORSE CHASSIS AND THEY ARE ALSO HAVING TO SAME PROBLEMS. *TR
Safety Rating for the 2011 FOUR WINDS SERRANO
NHTSA has not yet tested the 2011 FOUR WINDS SERRANO in its New Car Assessment Program.
Technical Service Bulletins for the 2011 FOUR WINDS SERRANO
FOUR WINDS INTERNATIONAL has issued 1 technical service bulletin (TSBs) for the 2011 FOUR WINDS SERRANO. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TSB-10-008 — VISIBILITY:WINDSHIELD WIPER/WASHER
FOUR WINDS INTERNATIONAL: WIPER PIVOTS HAVE BEEN INSTALLED CORRECTLY CAUSING THE WIPERS TO HAVE INCORRECT WIPE ANGLES. *RM
NHTSA Investigations for the 2011 FOUR WINDS SERRANO
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the FOUR WINDS SERRANO
- 2009 FOUR WINDS SERRANO — 0 complaints
- 2010 FOUR WINDS SERRANO — 1 complaint
- 2011 FOUR WINDS SERRANO (current)
Other FOUR WINDS Models
- FOUR WINDS FOUR WINDS — 77 total complaints
- FOUR WINDS HURRICANE — 45 total complaints
- FOUR WINDS CHATEAU — 26 total complaints
- FOUR WINDS WINDSPORT — 18 total complaints
- FOUR WINDS INFINITY — 17 total complaints
- FOUR WINDS MANDALAY — 8 total complaints
- FOUR WINDS CHATEAU SPORT — 7 total complaints
- FOUR WINDS CLASS C — 5 total complaints