2022 FORD TRANSIT Visibilitywiper Problems

Problem: Ongoing failure of 360 degree view, as described in Safety Recall Notice 23S48 / NHTSA Recall 23V598: "rear camera blue or black image when placed in reverse or 360 degree view is selected." First noted around August 2023, but still happening. Vehicle was taken to a dealer for repair, but the same symptom (see 360 degree view in uploaded photo) recurred soon after repair, and has been confirmed by dealer. Dealer now says the symptom (rear camera blue or black image when placed in reverse or 360 degree view) is not covered by the recall notice Vehicle is available for inspection upon request.

We have a fleet of 17 Ford Transit Cargo Vans. The older generation ones didn't give us a problem whatsoever for visibility but the new ones are all breaking. The sun visor is getting locked and snapping very easily and once broken it is hanging blocking our drivers view even when the sun visor isn't pulled down to be used to block the sun. Each sun visor is a cost of $400 we have purchased new ones to get it repaired thinking it was our drivers fault. However within one month it was broken again.

Campaign/NHTSA# 23S48/23V598 Even though Ford Motor website sows the fix for the recall is available, when we approach the authorized dealers they are saying it is not available. I have contacted two authorized dealers and none of them are able to fix the issue, saying the parts not avaialble. Dealers that I have contacted are: AutoNation Ford Jacksonville (10720 Phillips Highway Jacksonville, FL 32256 (904) 865-5509) Coggin Ford (9650 Atlantic Boulevard Jacksonville, FL 32225 (904) 893-2735) This is pretty much not drivable now the camera hardly works anytime.