2010 FORD SUPER DUTY — Problems, Recalls & Safety Data

TL* THE CONTACT OWNS A 2010 FORD SUPER DUTY. WHILE DRIVING 20 MPH AND TURNING ON A BEND, THE ENTIRE IGNITION LOCK CYLINDER FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LITHIA FORD LINCOLN OF BOISE 8853 W. FAIRVIEW AVENUE, BOISE, ID 83704) WHERE IT WAS DIAGNOSED THAT THE LOCKING PIN FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 44,000. UPDATED 10/26/17*LJ THE CONSUMER STATED THE IGNITION CYLINDER FELL OUT THE KEY STILL INSERTED. THE IGNITION CYLINDER AND KEYS HAD TO BE REPLACED. *JS

TL* THE CONTACT OWNS A 2017 (NA) FORD SUPER DUTY. ON SEVERAL OCCASIONS, WHILE DRIVING, THE CONTACT WAS UNABLE TO SEE THE INSTRUMENT PANEL DURING THE DAYLIGHT. THE CONTACT MENTIONED THAT THE INSTRUMENT PANEL LOOKED POLAROID DURING THE DAYLIGHT. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. FORD MOTOR COMPANY WAS CONTACTED AT 800-444-3311 AND ADVISED THE CONTACT TO CALL THE RECALL HOTLINE AT 866-436-7332. THE CONTACT CALLED THE HOTLINE AND WAS INFORMED THAT NO RECALL WAS ASSOCIATED WITH THE VEHICLE AND TO CONTACT NHTSA. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,428. UPDATED 08/18/17*LJ *CN

TL* THE CONTACT OWNS A 2017 (NA) FORD SUPER DUTY. ON SEVERAL OCCASIONS, WHILE DRIVING, THE CONTACT WAS UNABLE TO SEE THE INSTRUMENT PANEL DURING THE DAYLIGHT. THE CONTACT MENTIONED THAT THE INSTRUMENT PANEL LOOKED POLAROID DURING THE DAYLIGHT. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. FORD MOTOR COMPANY WAS CONTACTED AT 800-444-3311 AND ADVISED THE CONTACT TO CALL THE RECALL HOTLINE AT 866-436-7332. THE CONTACT CALLED THE HOTLINE AND WAS INFORMED THAT NO RECALL WAS ASSOCIATED WITH THE VEHICLE AND TO CONTACT NHTSA. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,428. UPDATED 08/18/17*LJ *CN

I WAS DRIVING 75 MPH IN HEAVY TRAFFIC ON INTERSTATE 69 BETWEEN SHEPPARD AND CLEVELAND TEXAS AND THE VEHICLE STALLED AND DIED IN THE INSIDE LANE. WHEN I TRIED TO RESTART THE VEHICLE IT WAS FLASHING A GREEN WRENCH AND WOULD ONLY RESTART IN A REDUCED POWER MODE. FORD DEALER DIAGNOSED PROBLEM AS CRANK CASE OVERFILLED BY 13 QUARTS DUE TO FAILED HPFP. THIS WAS A NEW FORD ENGINE WITH ONLY 13,000 MILES ON IT WITH A 24 MONTH UNLIMITED MILEAGE WARRANTY. DEALER ADVISED THAT FORD WILL COVER HPFP REPLACEMENT BUT WILL VOID BALANCE OF WARRANTY IF I DO NOT PAY $7,000 TO REPLACE ALL OTHER FUEL INJECTION SYSTEM COMPONENTS. FORD BASES DETERMINATION ON UPLOADED PHOTOS FROM DEALER THAT THEY CLAIM SHOW EVIDENCE OF "RUST" WHICH THEY CLAIM INDICATES FUEL CONTAMINATION. THEIR PHOTOS WERE OF THE HPFP STRAIGHT OFF THE TRUCK AND COVERED WITH DEISEL. AND WHAT THEY CLAIM IS RUST IS ACTUALLY LIGHT REFRACTION OF THE DEISEL (PHOTO LABELED HPFP WITH DEISEL) I WITNESSED BOTH THE REMOVAL AND THE PHOTOGRAPHY OF THE PUMP. AT THAT TIME I ASKED THAT THE DEISEL BE WIPED OFF BEFORE THE PHOTOS BUT WAS TOLD THAT THAT WAS NOT ALLOWED. I RETURNED TO THE DEALER THE NEXT DAY AND RETRIEVED THE PUMP FOR INDEPENDENT TESTING FOR RUST AND TOOK PHOTOS AFTER WIPING OFF THE DEISEL. PHOTO LABLELED WITHOUT DEISEL FORD RECOMMENDED VERBALLY THAT I CHECK TO SEE IF MY AUTO INSURANCE COVERS CONTAMINIATED FULE BUT THEN REFUSED TO GIVE ME ANYTHING IN WRITING, INSTEAD REFERRING ME TO FORD OGC REVEIWING THE INTERNET I SEE THAT THIS IS NOT AN ISOLATED EVENT. THESE BOSCH HPFP HAVE BEEN FAILING FOR YEARS. IT IS A DISGRACE THAT FORD IS EXTORTING - COERCING ME TO PAY FOR THE BALANCE OF THE INJECTION SYSTEM WHILE ACCEPTING RESPONSIBILITY FOR THE FAILED HPFP. HOW DOES THAT HAPPEN?

WHILE DRIVING ON A RURAL COUNTRY ROAD LESS THAN 40 MPH I HAD A CATASTROPHIC LOSS OF STEERING. ALTHOUGH I IMMEDIATELY BRAKED, THERE WAS NO DIRECTIONAL CHANGE AVAILABLE THROUGH THE STEERING WHEEL. LESS THAN 10 DAYS PRIOR, I WAS TOLD BY A FORD DEALERSHIP SERVICE REPRESENTATIVE THAT THE STEERING WAS 'A LITTLE LOOSE.' THERE WAS NO MENTION THAT I COULD HAVE SUCH A LOSS OF STEERING OR THAT IT NEEDED IMMEDIATE ATTENTION. UNFORTUNATELY, I LIKENED IT TO 'YOUR TIRES/BRAKES/BELTS ARE A LITTLE WORN.'