2020 FORD MUSTANG — Problems, Recalls & Safety Data

Went to Clay Cooley Ford in Arlington TX off of highway 360 to have rearview camera issues fixed after being sent a recall notice to take it in to be repaired. The vehicle doesn’t show a black screen all of the time but it is at times distorted or black. Upon arriving my husband was told that one they don’t have the camera for the vehicle mind you an appointment was made I didn’t just show up and two because at this present moment the screen wasn’t showing distorted or black screen they were not able to repair the recall we were given a paper to contact a man who works at the dealership the vehicle camera wasn’t thoroughly inspected, just asked if it was doing it now when my husband said not right now but it does show a black or distorted screen sometimes he was sent on his way and told the repair couldn’t be done. I have reached out to Ford customer service to get their help with getting this recall resolved because I do transport a child in this car daily to and from school.

The contact owns a 2020 Ford Mustang. The contact stated that while reversing, the vehicle became inoperable. The message “Camera Unavailable - Contact Dealer” was displayed. Prior to the message being displayed, the camera image was distorted. The contact associated the failure with NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to the dealer for inspection. The camera was replaced; however, additional diagnostic testing was required. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, no assistance was provided. The failure mileage was approximately 90,000.

January 22, 2025 Ford Case #CHX-XXX-XXX RE: Approval Code: XXX This vehicle was bought on June 26, 2020 with a 3 year 36,000 mile bumper to bumper warranty along with a 5 year 60,000 mile power train warranty. It has been regularly serviced by Ford dealership as documented on Ford's records. The following dates are documented FORD service and complaints of hard shifts by customer yet no work was done. July 21, 2022, 10,239 miles on vehicle. Under the bumper to bumper warranty. February 28, 2023, 14067 miles on vehicle. Under the bumper to bumper warranty. March 10, 2025. 26,088 miles on vehicle. Under the power train warranty. January 13, 2026. 30,000 miles on vehicle. 5.4 months, 60,000 miles for power train.* *On January 9th brought in to Spring Hill Ford, for same issue, but no transmission tech available for 4 months as stated by service. Brought to Flammer Ford in Tarpon springs for transmission issue on Jan 13, 2026. Dealership states: Transmission is bad and needs necessary rebuild. **Previous Technical bulletins have been sent out by Ford prior to customer complaints date of shifting concerns in 2022. The latest, most in-depth bulletin is dated May 26, 2023 on this very issue. Ford first denied to to "outt of warrenty. 2nd offered to cover an approximate 70% of repair. Final offer to cover 75% of repair. This is not acceptable by customer. Reasoning: with multiple complaints of issue to Ford dealership service, over multiple time periods, all withing the warranty period, customer request Ford to honor the warranty coverage. This was denied. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The reverse camera is currently on recall. My vehicle has been experiencing intermittent camera issues as the recall describes. Ford's recall resolution states that the issue has to be replicated while with a technician to be fixed. While my vehicle was with the dealership for it's recall inspection the issue was not able to be duplicated regardless of the multiple occurrences over several months. We feel this does not adequately take care of the recalled problem and continues to present a safety concern until it is corrected. The earliest occurrence of this issue was documented on August 29, 2025 and has continued to occur since that date.

The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.