2015 FORD F-53 Visibilitywiper Problems

The contact owns a 2015 Ford F-53. The contact stated while driving at an undisclosed speed, the contact stated the windshield wipers on both sides of the vehicle were not functioning properly. There was no warning light illuminated. The contact stated that the windshield wipers had completely stopped working. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000.

TL* THE CONTACT OWNS A 2015 FORD F-53. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WHILE IT WAS RAINING AND HAD TURN THE WINDSHIELD SWITCH ON, THE PASSENGER SIDE WIPERS WOULD GET TANGLED WITH THE DRIVER SIDE WIPERS AND BOTH WOULD STAYED DOWN UNDER THE WINDSHIELD FAILING TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES WHERE THE TECHNICIAN TIGHTENED THE NUTS ON THE WINDSHIELD HOWEVER THE FAILURE WAS NOT CORRECTED. THE DEALER INFORMED THE CONTACT THAT THEY BELIEVED IT WAS A DESIGN FLAW. THE CONTACT CALLED THE MANUFACTURER AND NOTIFIED THEM OF THE FAILURE, THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE AND HAD TOLD THE CONTACT IT WAS NOT THEIR PROBLEM. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V162000 (VISIBILITY). THE APPROXIMATE FAILURE MILEAGE WAS 5,000.