2022 FORD EXPLORER Back Over Prevention Sensing System Camera Problems

The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.

When going from Drive to Reverse, the car will delay for 30 seconds to a minute and display a white vehicle screen. It will be inoperable during this delay time, which can be dangerous given the situation and I have almost been hit twice because of this delay. I am uncomfortable driving the vehicle, as not being able to put the car immediately into reverse in any given situation is dangerous for both myself, my children and anyone else on the road. The vehicle has been into the dealership, they said no issue exist. However, after picking up the vehicle the concern still exist and now I am stuck with a vehicle that I cannot drive. No warning messages are being displayed, this is one reason why the dealership is saying there is no issue.

The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the vehicle was shaking and slow to respond. The contact stated that the back over prevention camera screen was gray while the vehicle was rolling backwards. The contact stated that the back over prevention camera screen then turned blue. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired due to a scheduling issue. The manufacturer was contacted and referred the contact back to the dealer. The failure mileage was approximately 18,000.

Vehicle is as purchases brand new in august 2022. After a few months when engaging reverse, there is a lag time of 3-10 seconds. The reverse screen in dash does not engage as well. Local dealer “fixed” in February 2023 at roughly 5k miles. Issue has returned. When brought to dealer beginning of May 2023. We were informed they would not work on it as it’s a known issue with no fix. Issue is creating problems when attempting parallel parks, k-turns, parking, anything to do in the road requiring timliness and safe execution of parking. When vehicle has the lag time it is not in gear and wil roll if on an incline.

In late October, 2022, when reversing in my driveway, I hit a tree. The rear camera alert system did not notify me of the presence / closeness of the tree (lived here almost 6 years, should know of tree but heavily rely on the camera and alerts to let me know if I'm too close). On another day, my husband was in the car with me and as I was reversing - he said "your alert didn't go off, this is probably why you hit that tree." I was unaware until today (1/30) that there is an active recall on my car for this issue. I had the damage fixed in November at Gerber Collision Center in Sebastian FL (Micco Rd). The cost of the fix was $2046 out of pocket (did not claim through insurance). Rear-driver side lamp, bumper, quarter panel. Invoice for repairs is included for detail in...