2002 FORD CROWN VICTORIA — Problems, Recalls & Safety Data

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N/A

Safety Rating

71

Owner Complaints

11 Crashes 3 Fires

5

Recalls

ACTIVE RECALL

9

Service Bulletins

1

Investigation

Overview of the 2002 FORD CROWN VICTORIA

The 2002 FORD CROWN VICTORIA has received a total of 71 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 5 recall campaigns affecting this vehicle, covering issues with STEERING, FUEL SYSTEM, GASOLINE, FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY. 9 technical service bulletins have been issued by Ford Motor Company for this model year. The most commonly reported problems involve the Electrical System (8 complaints), Fuel System Gasolinestoragetank Assembly (6 complaints), and Steering (4 complaints).

Recalls for the 2002 FORD CROWN VICTORIA

NHTSA has recorded 5 recalls for the 2002 FORD CROWN VICTORIA, potentially affecting up to 415,199 vehicles.

Recall 15E082000 — STEERING

| 1,767 vehicles affected

Defect: Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering...

Consequence: If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.

Remedy: Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.

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Recall 06E056000 — FUEL SYSTEM, GASOLINE

| 58,640 vehicles affected

Defect: CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.

Consequence: FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.

Remedy: UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.

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Recall 03V472000 — FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY

| 4,218 vehicles affected

Defect: ON CERTAIN NATURAL GAS VEHICLES, IF A FLAME FROM A VEHICLE INTERIOR FIRE BECOMES LOCALLY DIRECTED AT THE NATURAL GAS FUEL TANK LOCATED IMMEDIATELY BEHIND THE REAR SEAT, THE FLAME COULD DAMAGE THE FIBERGLASS WRAP ON THE TANK WEAKENING THE TANK.

Consequence: IF THE STRENGTH OF THE TANK IS SIGNIFICANTLY COMPROMISED, IT COULD RUPTURE, INCREASING THE RISK OF A FIRE.

Remedy: DEALERS WILL INSTALL AN INSULATOR BEHIND THE CURRENT SEAT BACK. OWNER NOTIFICATION BEGAN ON JANUARY 7, 2004. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.

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Recall 02V249000 — FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY

| 574 vehicles affected

Defect: ON CERTAIN NATURAL GAS MODEL VEHICLES, A T-FITTING THAT CONNECTS FUEL TANKS #3 AND #4 CAN DEVELOP A LEAK WHEN THE SOLENOID VALVES ARE ENERGIZED, SUCH AS WHEN THE IGNITION SWITCH IS IN THE ON POSITION OR DURING REFUELING.

Consequence: A GAS LEAK OF SUFFICIENT QUANTITY CONCENTRATED IN AN AREA TO CREATE A COMBUSTIBLE MIXTURE AND IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

Remedy: DEALERS WILL INSTALL A REDESIGNED "T" FITTING ON #4 FUEL TANK AND TESTED FOR LEAKAGE. OWNER NOTIFICATION BEGAN SEPTEMBER 13, 2002. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.

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Recall 02I003000 — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

| 350,000 vehicles affected

Defect: IN ORDER TO ENHANCE POLICE OFFICE SAFETY, MODEL YEAR 1992-2003 CROWN VICTORIA POLICE INTERCEPTOR (CVPI) VEHICLES WILL BE EQUIPPED WITH SHIELDS DESIGNED TO HELP PROTECT THE FUEL TANK IN HIGH-SPEED REAR-IMPACT CRASHES. FORD ALSO WILL BE OFFERING AN OPTIONAL TRUNK PACKAGE DESIGNED TO IMPROVE THE SAFE TRANSPORT OF SHARP-EDGED, HEAVY EQUIPMENT IN THESE VEHICLES.

Consequence: SOME HIGH-SPEED REAR-IMPACT CRASHES HAVE RESULTED IN FUEL TANK PUNCTURES AND FIRES IN CVPI VEHICLES.

Remedy: FORD HAS ADVISED US THAT SHIELD KITS HAVE BEEN AVAILABLE SINCE LATE OCTOBER AND WILL BE INSTALLED ON POLICE INTERCEPTOR VEHICLES AT NO COST. THE OPTIONAL TRANK PACKAGE WILL BE AVAILABLE BY THE END OF 2002. FORD HAS ESTABLISHED A...

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Owner Complaints for the 2002 FORD CROWN VICTORIA

71 complaints have been filed with NHTSA for the 2002 FORD CROWN VICTORIA. Below is a breakdown by vehicle component.

Electrical System
Complaints: 8 1 Crash 1 Fire
Fuel System Gasolinestoragetank Assembly
Complaints: 6
Steering
Complaints: 4
Engine And Engine Coolingengine
Complaints: 3 1 Fire
Exterior Lighting
Complaints: 3
Vehicle Speed Control
Complaints: 3 2 Crashes
Air Bagsfrontal
Complaints: 2 2 Crashes 2 Injuries
Engine And Engine Cooling
Complaints: 2
Seat Belts
Complaints: 2
Service Brakes
Complaints: 2 1 Crash
Service Brakes Hydraulicfoundation Components
Complaints: 2
Suspensionfrontcontrol Armlower Ball Joint
Complaints: 2 1 Crash 1 Injury
Vehicle Speed Controlcruise Control
Complaints: 2 1 Crash
Wheels
Complaints: 2
Wheelsrim
Complaints: 2
Air Bags
Complaints: 1 1 Crash 1 Injury
Electrical Systemwiringfront Underhood
Complaints: 1 1 Fire
Engine
Complaints: 1
Engine And Engine Coolingenginegasolinebelts And Associated Pulleys
Complaints: 1
Engine And Engine Coolingexhaust Systemmanifoldheadermufflertail Pipe
Complaints: 1
Fuel System Gasolinedeliveryfuel Pump
Complaints: 1
Fuel System Gasolinestoragetank Assemblyfiller Pipe And Cap
Complaints: 1
Fuel System Otherstoragetank Assembly
Complaints: 1
Latcheslockslinkageshoodlatch
Complaints: 1 1 Injury
Power Traindrivelinedifferential Unit
Complaints: 1
Power Traindrivelinedriveshaft
Complaints: 1
Service Brakes Hydraulic
Complaints: 1
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slip
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdisc
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdiscpads
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdiscrotor
Complaints: 1
Steering Steering Wheelhandle Bar
Complaints: 1
Structurebody
Complaints: 1 1 Crash
Structureframe And Membersunderbody Shields
Complaints: 1
Suspensionrear
Complaints: 1
Unknown Or Other
Complaints: 1 1 Crash
Vehicle Speed Controlaccelerator Pedal
Complaints: 1
Visibilitypower Window Devices And Controls
Complaints: 1
Visibilityrearview Mirrorsdevicesexterior
Complaints: 1
Visibilityrearview Mirrorsdevicesinterior
Complaints: 1
Wheelslugsnutsboltsstuds
Complaints: 1

Most Recent Complaints

#11682007 | ELECTRICAL SYSTEM | | N/A miles Crash
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#11682007 | SERVICE BRAKES | | N/A miles Crash
..
#11682007 | STRUCTURE:BODY | | N/A miles Crash
..
#11448585 | ENGINE | | N/A miles
Driving down the roadway at 55 mph a spark plug in cylinder 2 blow out. The car started making a popping noise and started to lose power. After a while the car shut off. The car was able to restart and be driven home. Upon inspection by a mechanic they found the spark plug had came dislodged and shot out of the cylinder and caused damage to the cylinder head the ignition coil and fuel rail. A new Heli coil was installed. A year later while in Texas driving down the road around 35 mph car made a pop noise and shot a spark plug out of cylinder 5 cause the car to lose power and start smoking with a heavy smell of fuel. Car was stopped and inspected. Found a spark plug was blown out of cylinder 5 with damage to the ignition cylinder and fuel rail. repaired the heli coil and placed with new spark plug ignition coil and fuel rail. 2019 while driving down road at 75 mph vehicle makes a loud pop and starts to lose power. Upon inspection by mechanic find spark plug blown out of cylinder 1 with damaged ignition coil. Having mechanic is now replacing both cylinder heads on the engine.
#10899549 | ELECTRICAL SYSTEM | | 38,000 miles
TL* THE CONTACT OWNS A 2002 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO MAKE A TURN, THE TURN SIGNALS AND HEADLIGHTS FAILED TO WORK, EXCEPT WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO NOTICED THAT THE TAIL LIGHTS DID NOT WORK AND THE DASHBOARD WAS BLACKED OUT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO SCHEDULE THE VEHICLE FOR A DIAGNOSTIC EVALUATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000. UPDATED 10/06/16*LJ ** UPDATED 10/19/16*LJ *TR

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Safety Rating for the 2002 FORD CROWN VICTORIA

NHTSA has not yet tested the 2002 FORD CROWN VICTORIA in its New Car Assessment Program.

Technical Service Bulletins for the 2002 FORD CROWN VICTORIA

Ford Motor Company has issued 9 technical service bulletins (TSBs) for the 2002 FORD CROWN VICTORIA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

05310 — SEAT BELTS

SAFETY BELT WEB STOP BUTTON SERVICE. *EH

17810 — POWER TRAIN:AUTOMATIC TRANSMISSION

TRANSMISSION FAILURE WHERE THERE IS A LARGE AMOUNT OF METAL OR DEBRIS IN THE PAN. *TT

03228 — EQUIPMENT:APPLIANCE:AIR CONDITIONER

LACK OF AIR CONDITIONER (A/C) COOLING AND RESTRICTED/REDUCED AIR FLOW THROUGH THE A/C VENTS TYPICALLY DURING EXTENDED IDLING CONDITIONS. *TT

03157 — ENGINE AND ENGINE COOLING:ENGINE

GRINDING TYPE NOISE FROM THE TIMING CHAIN AREA. *TT

03261 — POWER TRAIN:AUTOMATIC TRANSMISSION

NEW SERVICE PART - NUMBER 5 NEEDLE BEARING AND RACE KIT - 4R70W TRANSMISSION - SERVICE TIP. *TT

16412 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

SULPHUR SMELL FROM EXHAUST UNDER INVESTIGATION (QSF). *MJ

02155 — POWER TRAIN:AUTOMATIC TRANSMISSION

SOME POLICE PACKAGE EQUIPPED VEHICLES MAY EXHIBIT A LOSS OF 4TH GEAR (OVERDRIVE). *TT

0253 — FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY

SUBJECT REGARDING ALTERNATIVE FUEL VEHICLE COMPRESSED NATURAL GAS TANK INSPECTION. *TT

15668 — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

CONCERNS WITH HESITATION/STUMBLE , COLD ONLY , WHEN SHIFTING FROM PARK TO DRIVE OR PARK TO REVERSE. *TT

NHTSA Investigations for the 2002 FORD CROWN VICTORIA

NHTSA has opened 1 investigation into potential safety defects in the 2002 FORD CROWN VICTORIA.

Investigation EA03001 — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY Closed

Opened:

CNG TANK EXPLOSION

Other Model Years of the FORD CROWN VICTORIA

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Other FORD Models

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