Vehicle Safety Data

2019 CROSSROADS REDWOOD — Problems, Recalls & Safety Data

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N/A

Safety Rating

1

Owner Complaint

1

Recall

ACTIVE RECALL

0

Service Bulletins

0

Investigations

Overview of the 2019 CROSSROADS REDWOOD

The 2019 CROSSROADS REDWOOD has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with TRAILER HITCHES:FIFTH WHEEL ASSEMBLY. The most commonly reported problem area is the Unknown Or Other (1 complaint).

Recalls for the 2019 CROSSROADS REDWOOD

NHTSA has recorded 1 recall for the 2019 CROSSROADS REDWOOD, potentially affecting up to 128 vehicles.

Recall 19V108000 — TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

| 128 vehicles affected

Defect: Keystone RV Company (Keystone) is recalling certain 2019 Crossroad Redwood recreational trailers, equipped with MORryde Rubber Pin Boxes. The pin box mounting bolts may have been insufficiently tightened, possibly resulting in the trailer separating from the tow vehicle.

Consequence: A separation of the trailer can increase the risk of a crash.

Remedy: Keystone has notified owners, and dealers will properly tighten the mounting bolts for the pin box, free of charge. The recall began on February 28, 2019. Owners may notify Keystone customer service at 1-866-425-4369. Keystone's number for this recall is...

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Owner Complaints for the 2019 CROSSROADS REDWOOD

1 complaint has been filed with NHTSA for the 2019 CROSSROADS REDWOOD. Below is a breakdown by vehicle component.

Unknown Or Other
Complaints: 1

Most Recent Complaints

#11338816 | UNKNOWN OR OTHER | | 92,430 miles
ON MAY 15, 2020, I PICKED UP MY 2019 CROSSROADS REDWOOD (3951WB) FROM CATOOSA, OKLAHOMA TO TAKE IT BACK TO ALPINE, TEXAS AFTER IT BEING AT TULSA RV FOR SIX MONTHS FOR SIGNIFICANT WARRANTY REPAIRS. ON THE WAY BACK TO ALPINE, SOMEWHERE ALONG THE ROUTE THE REAR AXLE'S RIGHT-SIDE LEAF SPRING SHEARED IN HALF. DUE TO WEIGHT OF THE RV AND THE SIZE OF MY TRUCK, I DID NOT FEEL THE LEAF SPRING SHEAR IN HALF. WHEN I ARRIVED AT THE CAMPGROUND IN ALPINE, I NOTICED THE RV WAS LEANING ABOUT THREE INCHES LOWER ON MY TRUCK ON THE RIGHT SIDE. I HAD TO LEVEL THE RV WITH A RAMP ON A LEVEL SITE. THE BROKEN LEAF SPRING WAS HIDDEN BY THE TIRE. I LOOKED UNDER THE RV AND THEN SAW THE DAMAGE TO THE LEAF SPRING, I-BEAM AND MOTOR SUSPENSION SYSTEM. KEYSTONE/LIPPERT SENT OUT A MOBILE TECH TO REPAIR THE DAMAGE. KEYSTONE HAD TO REPLACE TIRES WHICH ONLY HAD ABOUT 4500 MILES ON THEM. THE LIPPERT TECHNICIAN DID NOT COME RIGHT OUT AND SAY IT, BUT HE HINTED THE LEAF SPRINGS ARE NOT STRONG ENOUGH FOR THE WEIGHT OF THE RV. HIS JOB IS TO GO TO BROKEN DOWN KEYSTONE RVS WITH LIPPERT CHASSIS SUSPENSION FAILURES. I AM NOT SURE HOW MUCH LONGER I COULD HAVE DRIVEN THE RV WITHOUT CUTTING DEEPER INTO THE I-BEAM OR FOR THE REAR AXLE TO RIP FREE FROM THE FRAME CAUSING ME TO WRECK OR INJURING MYSELF OR OTHERS AROUND ME.*DT*DT*JB*DT*JB

Safety Rating for the 2019 CROSSROADS REDWOOD

NHTSA has not yet tested the 2019 CROSSROADS REDWOOD in its New Car Assessment Program.

Technical Service Bulletins for the 2019 CROSSROADS REDWOOD

No technical service bulletins have been reported for this vehicle.

NHTSA Investigations for the 2019 CROSSROADS REDWOOD

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the CROSSROADS REDWOOD

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Other CROSSROADS Models

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