2018 CROSSROADS CRUISER — Problems, Recalls & Safety Data
N/A
Safety Rating
2
Owner Complaints
4
Recalls
2
Service Bulletins
0
Investigations
Overview of the 2018 CROSSROADS CRUISER
The 2018 CROSSROADS CRUISER has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with SERVICE BRAKES, ELECTRIC, EQUIPMENT, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER. 2 technical service bulletins have been issued by Keystone RV Company for this model year. The most commonly reported problem area is the Electrical System (1 complaint).
Recalls for the 2018 CROSSROADS CRUISER
NHTSA has recorded 4 recalls for the 2018 CROSSROADS CRUISER, potentially affecting up to 1,208,840 vehicles.
Recall 18V217000 — SERVICE BRAKES, ELECTRIC
| 876 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. The brake wire may have been improperly attached to the spring assembly on the axles, allowing the wire to be damaged and short circuit.
Consequence: Damage to the wire can cause a loss of trailer braking, lengthening the distance needed to stop the vehicle, increasing the risk of a crash. An electrical short of the brake wire can increase the risk of a fire.
Remedy: Keystone will notify owners, and dealers will relocate the brake wiring as needed, free of charge. The recall began on April 18, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-316
View full details →Recall 17V755000 — EQUIPMENT
| 1,205,997 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain...
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540,...
View full details →Recall 17V667000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 1,697 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.
Consequence: If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.
Remedy: Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board, the cook top will...
View full details →Recall 17V626000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 270 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. These vehicles may have been manufactured with propane gas detectors instead of being manufactured with a combination propane gas/carbon monoxide detector.
Consequence: Without a carbon monoxide (CO) detector, occupants will not be alerted to high levels of carbon monoxide, increasing the risk injury or death.
Remedy: Keystone has notified owners, and dealers will install a CO detector, free of charge. The recall began on October 16, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this recall is 17-302.
View full details →Owner Complaints for the 2018 CROSSROADS CRUISER
2 complaints have been filed with NHTSA for the 2018 CROSSROADS CRUISER. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 1 | 0 | 0 |
| Service Brakes | 1 | 0 | 1 | 0 | 0 |
Most Recent Complaints
TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.
TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.
Safety Rating for the 2018 CROSSROADS CRUISER
NHTSA has not yet tested the 2018 CROSSROADS CRUISER in its New Car Assessment Program.
Technical Service Bulletins for the 2018 CROSSROADS CRUISER
Keystone RV Company has issued 2 technical service bulletins (TSBs) for the 2018 CROSSROADS CRUISER. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
18-327 — EQUIPMENT ADAPTIVE/MOBILITY
This is the repair instructions for advisory 18-327. It has been determined that the microwave exhaust fans in certain Cruiser Aire units were not installed to vent outside.
18-327 — EQUIPMENT
This is the repair instructions for advisory 18-327. It has been determined that the microwave exhaust fans in certain Cruiser Aire units were not installed to vent outside.
NHTSA Investigations for the 2018 CROSSROADS CRUISER
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the CROSSROADS CRUISER
- 2013 CROSSROADS CRUISER — 0 complaints
- 2014 CROSSROADS CRUISER — 0 complaints
- 2015 CROSSROADS CRUISER — 1 complaint
- 2016 CROSSROADS CRUISER — 0 complaints
- 2017 CROSSROADS CRUISER — 0 complaints
- 2018 CROSSROADS CRUISER (current)
- 2019 CROSSROADS CRUISER — 0 complaints
- 2020 CROSSROADS CRUISER — 0 complaints
- 2021 CROSSROADS CRUISER — 0 complaints
Other CROSSROADS Models
- CROSSROADS ZINGER — 14 total complaints
- CROSSROADS REDWOOD — 13 total complaints
- CROSSROADS SUNSET TRAIL — 10 total complaints
- CROSSROADS PARADISE POINTE — 7 total complaints
- CROSSROADS SILVERADO — 6 total complaints
- CROSSROADS ELEVATION — 4 total complaints
- CROSSROADS ALL STAR — 3 total complaints
- CROSSROADS CROSS ROAD — 1 total complaint