2024 CHEVROLET SUBURBAN Engine And Engine Cooling Problems

The contact owns a 2024 Chevrolet Suburban. While driving at an undisclosed speed, the vehicle hesitated while accelerating. The vehicle was previously repaired under NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the failure persisted. The local dealer was contacted; however, the vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage was 27,300.

The contact owns a 2024 Chevrolet Suburban. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact requested a work order on the vehicle for the recall repair and the dealer refused. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was also made aware of the issue and refused to create a work order for the recall repair. The contact was provided a case number. The vehicle was not repaired. The contact had not experienced a failure.

The contact's son owns a 2024 Chevrolet Suburban. The contact stated that his son had received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact's son had been calling the local dealer and was informed that parts were not yet available for the recall repair. The contact was informed by his son stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

See attached document for complaint.

The contact owns a 2024 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle intermittently failed to accelerate as intended before slamming into gear. The local dealer was contacted. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000. VIN tool confirms parts not available.