2014 CHEVROLET EXPRESS 1500 — Problems, Recalls & Safety Data

My spouse was driving our family south on Hwy 101 at about 50 mph near Arch Cape, Oregon on June 25, 2022 during 93 degree weather. Just before Falcon Cove state park as we were going up a hill and people were braking to turn into the park, my spouse yelled "we have no brakes". The brakes were hard as a wall and he was using both feet to get us to slow down. I could not feel us slowing. It was utterly terrifying. He did finally get us slowed down likely due to the weight we were carrying and the hill. But the brakes were so terrible we couldn't even park in a space because we might go down the cliff (hill/slope). We had no cell service and I couldn't get anyone to help us so I ran up and down hills trying to get service in that heat. Finally, my spouse said we'd have to get back into the truck and drive to get service. I reluctantly let him drive us slowly to the next AND LAST lookout at the top of the mountain. I still didn't have enough bars to call out but we couldn't go further because it would be a downslope with a cliff to the ocean on the right. I called 911 who patched me to a tow. The mechanic said it was the brake vacuum pump. He ordered the part and saved it. We were charged $595.27 for the tow, parts, and labor. I researched and learned of the GM recall on the brake pump for 3.7 million vehicles and your investigation that closed 4/2022. It appears they were supposed to reprogram so there was more brake time or notice of failure. I contacted the dealer where we religiously service (I believe this repair is the ONLY time anyone else serviced this vehicle). I had them send me the complete service history (warranty and recall) included for BOTH of our trucks as they both fall under the recall. I could not find this reprogramming. I asked them to point it out and they're unresponsive. I'm still on vacation but clearly this is dangerous for everyone on the road. I have so much more to say and not enough characters remain. Reopen this investigation NOW!!!

My spouse was driving our family south on Hwy 101 at about 50 mph near Arch Cape, Oregon on June 25, 2022 during 93 degree weather. Just before Falcon Cove state park as we were going up a hill and people were braking to turn into the park, my spouse yelled "we have no brakes". The brakes were hard as a wall and he was using both feet to get us to slow down. I could not feel us slowing. It was utterly terrifying. He did finally get us slowed down likely due to the weight we were carrying and the hill. But the brakes were so terrible we couldn't even park in a space because we might go down the cliff (hill/slope). We had no cell service and I couldn't get anyone to help us so I ran up and down hills trying to get service in that heat. Finally, my spouse said we'd have to get back into the truck and drive to get service. I reluctantly let him drive us slowly to the next AND LAST lookout at the top of the mountain. I still didn't have enough bars to call out but we couldn't go further because it would be a downslope with a cliff to the ocean on the right. I called 911 who patched me to a tow. The mechanic said it was the brake vacuum pump. He ordered the part and saved it. We were charged $595.27 for the tow, parts, and labor. I researched and learned of the GM recall on the brake pump for 3.7 million vehicles and your investigation that closed 4/2022. It appears they were supposed to reprogram so there was more brake time or notice of failure. I contacted the dealer where we religiously service (I believe this repair is the ONLY time anyone else serviced this vehicle). I had them send me the complete service history (warranty and recall) included for BOTH of our trucks as they both fall under the recall. I could not find this reprogramming. I asked them to point it out and they're unresponsive. I'm still on vacation but clearly this is dangerous for everyone on the road. I have so much more to say and not enough characters remain. Reopen this investigation NOW!!!

EXHAUST MANIFOLD BOLTS ARE BREAKING CAUSING EXHAUST FUMES TO LEAK IN TO ENGINE COMPARTMENT. FUMES THEN ENTER THE CABIN. FIRST BOLT BROKE AT 70,000 MILES AND THE. ANOTHER AT 120,000 MILES.

PART 573 SAFETY RECALL REPORT 17V-414 HAS OCCURRED MULTIPLE TIMES WITH THE VEHICLE WAS STATIONARY, IN MOTION, ON A CITY STREET, HIGHWAY, TURNING, AT A VARIETY OF SPEEDS. THE VEHICLE TEMPORARILY LOSES POWER AND POWER STEERING. THE STABILITRACK AND STEERING ASSIST INDICATORS APPEARS ON DASHBOARD. SOMETIMES THE POWER RETURNS, OTHER TIMES I WILL HAVE TO PUT THE VEHICLE IN PARK, REPOSITION KEY, AND RESTART THE ENGINE. I HAD VEHICLE SERVICED BY DEALERSHIP EARLIER THIS YEAR, AND MY VIN DID NOT MATCH ANY RECALLS. THEY COULDN'T IDENTIFY THE ISSUE AND SUGGESTED I REPLACE THE BATTERY. I REPLACED THE GOOD BATTERY WITH A NEW BATTERY, AND STILL EXPERIENCE THIS ISSUE. THIS OCCURS MULTIPLE TIMES A WEEK, SOMETIMES MULTIPLE TIMES A DAY, AND HAS BEEN ONGOING FOR AT LEAST A YEAR..

PART 573 SAFETY RECALL REPORT 17V-414 HAS OCCURRED MULTIPLE TIMES WITH THE VEHICLE WAS STATIONARY, IN MOTION, ON A CITY STREET, HIGHWAY, TURNING, AT A VARIETY OF SPEEDS. THE VEHICLE TEMPORARILY LOSES POWER AND POWER STEERING. THE STABILITRACK AND STEERING ASSIST INDICATORS APPEARS ON DASHBOARD. SOMETIMES THE POWER RETURNS, OTHER TIMES I WILL HAVE TO PUT THE VEHICLE IN PARK, REPOSITION KEY, AND RESTART THE ENGINE. I HAD VEHICLE SERVICED BY DEALERSHIP EARLIER THIS YEAR, AND MY VIN DID NOT MATCH ANY RECALLS. THEY COULDN'T IDENTIFY THE ISSUE AND SUGGESTED I REPLACE THE BATTERY. I REPLACED THE GOOD BATTERY WITH A NEW BATTERY, AND STILL EXPERIENCE THIS ISSUE. THIS OCCURS MULTIPLE TIMES A WEEK, SOMETIMES MULTIPLE TIMES A DAY, AND HAS BEEN ONGOING FOR AT LEAST A YEAR..