2017 CHEVROLET BOLT EV Fuelpropulsion System Problems

Vehicle started to surge while driving (both small acceleration forward and large deceleration) without any change in brake or accelerator position. Eventually a "Propulsion Power Reduced" message was presented on the console followed immediately by no forward propulsion (accelerator completely unresponsive) and forced to coast to a stop on the side of the highway. Car refused to shift out of park or neutral following breakdown. Car taken to dealer to troubleshoot and was told that a P0A3F code was present and that the engine harness needed to be replaced in accordance with NHTSA bulletin 19-NA-220. This bulletin calls out that the harness was likely damaged during initial install at factory and the dealer representative confirmed that the pins were damaged as described. Car was given back to drive home after harness was checked (owner decided to explore options before scheduling repair), but broke down due to surging and complete loss...

In 2022 under a recall the Propulsion battery was replaced that was a complete battery assembly. At 60K miles the High Voltage battery relay has become defective. Confirmed by a GM diagnostic test. Defective High Voltage relay. Was informed to get it replaced soon as it would cause a fire. Very dangerous in their words. Get repaired as soon as possible. The battery assembly is warranty of 8-years 100k miles. Looks to be a so called gray area on the high voltage relay as it’s considered a wear item. 60k of normal use and now it’s a fire hazard and it’s my responsibility to replace the relay under normal wear and tear. Im I the only one who is experiencing a high voltage relay in the battery assembly that is deemed a fire hazard? We are in our 70’s and we take great care of the car, no abuse and...

While driving the car it suddenly, and without warning, abruptly slowed to a stop and the display showed "propulsion power is reduced", then the "service soon" symbol came on. This could have happened in fast moving traffic, which definitely could cause multi-car collisions. The GM service bulletin (Document ID: 5409616, revised February 13, 2023- see attached copy) states that this is likely due to "a spread terminal on the vehicle harness connection X2 on the T12 transmission assembly. The terminals may not have been perfectly aligned during installation at the vehicle assembly plant." This is a known, dangerous, malfunction, and GM has not issued a recall for it. The "correction" is to replace the "engine wiring harness" which goes to the EV motor. GM is also not covering this repair under any extended warranty, although it's a safety issue and really should generate a recall. Please see attachment.

My car stopped in the middle of a busy intersection and my battery relay melted and caused damage to the transmission and the transmission needed a sphincter. The whole battery system needs to be recalled for melting and almost setting my car on fire.

On May 24, 2022, I brought my 2017 Chevrolet Bolt EV into Vic Canever dealership to have the high voltage battery replaced per the recall instructions (see invoice). Ever since the “new” battery was installed, I can no long fast charge my vehicle to specification. I have tried several DC fast chargers including the DC fast charger at the dealership. The dealership fast charger would only charge at a rate of 18Kw (see picture). I was able to charge a little faster at a DC fast charger in Perry, Michigan at 29.7Kw (see picture). Both are a long way away for the original charge rate of 55Kw. The other problem that occurred after the battery exchange is that the range significantly declined. With the original battery the vehicle range was around 250 miles. Now, with the new battery, I can’t even get to 200 miles range (see picture). With all...

This car worked reliably until the battery recall battery was exchanged then this started happening about a month later. First the vehicle died upon slowing down, driver was exiting a highway ramp stopped the car and turned off the car and turned on again and drove home without further trouble. Happened again, same thing this was at night. Then myself as driver, Took car to dealership, stayed in right lane on highway then car failed to accelerate but maintained about 40mph then died as slowing down on exit. After much time turning off and on again, the car finally allowed it to be put in drive and I made it to the dealership. After a week the dealership couldn’t find anything wrong with the car and said no charge but they can’t diagnose. Driving the car again, it drove fine until it didn’t. This time died and wouldn’t allow it...

After about 5 years and a warranty replacement battery, I intermittently find the “Propulsion Reduced-Service Soon” light on. It can appear any time after which only a third of the 60kWh battery is on-line, and in any event the battery will not charge over one third. Highway driving on a crowded Interstate 5 becomes very hairs as both acceleration and regeneration braking are markedly reduced. It is now at the service department of Bill Pierre Chevrolet in Seattle. Those guys are great, and are doing everything they can, looking to GM for a promised reprogram that has not been forthcoming for some two weeks and counting. This might seem like a minor consumer gripe, but it turns out that this is not a new condition, and has persisted since shortly after the 2017 Bolt came out. See <https://www.carcomplaints.com/Chevrolet/Bolt/2017/electrical/propulsion_power_reduced-service_immediately.shtml>. The Bolt is a great car, but this has shaken my sense...

After the second recall replacement of the lithium-ion battery, the car became undriveable because it could not be charged. A message appeared before stating "Propulsion Power is Reduced". This is after the 2nd new battery was installed. The car has been taken to the dealership. The dealership stated that it is a software problem which GM is looking into.

GM CALLED ME 60 days ago and said new replacement battery is ordered to fulfill recall. Dealership has 2 batteries in stock but cannot replace vehicle battery because they do not have a forklift to move the battery and have no projected date when then will get a forklift or rent one. Car was recalled for battery fires and Chevy doesn’t own or know where to rent a forklift.

The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles...

GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly...

I stopped for a DC fast charge at an Electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per GM recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the CCS1 connector from the Bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (CCS, CHAdeMO, Tesla) and have never seen it fail. After the incident, I inspected and photographed...

The check engine light came on in my vehicle and limited the speed at which I could drive resulting in the car dealership is refusing to honor the warranty on my vehicle. The manual and all information from General Motors explicitly states the components which are covered under warranty. There is a NHTSA service bulletin regarding this exact problem (NHTSA 18-NA-064) along with the labor code for doing repairs under warranty. The warranty is for the first 100,000 miles or 8 years (2025), my vehicle currently has 49906 miles. The reason I was given is that software is not usually covered under warranty but there is no documentation stating that is the case. I was told that this vehicle may have this problem just due to operating it and there is no recourse for me other than to pay to have it fixed. If this is true the vehicle is...

Since the November, 2020 recall of the Chevy Bolt for its battery defects, I have had only limited use of the vehicle and it remains a fire threat whether parked inside a garage or outside. The recommended restrictions of charging and parking by General Motors do nothing to fix the fire threat, and put an undue burden on me without any expectation of a timely repair. GM has acknowledged that they do not currently have repair parts (new battery modules), and due to the volume of units necessary (140,000 recalled vehicles), and the likely pace of production and repairs once they actually begin producing new battery modules, it will take at least 2 years for the process to be completed. Added to the 10 months already passed since the first recall, this means a potential total wait period approaching 3 years. This is wholly unacceptable and a vehicle buyback to...

Propulsion battery catches on fire while parked.

I have received 3 recalls on the vin number referenced above. I have been to the dealer 2 times to and thought the problem was fixed. I get another recall and find the dealer unable to fix due to unavailability of parts. I am unable to schedule a recall fix as (all dealers contacted) say I can't schedule until they have parts. I am in a continuing cycle of incompetence. It appears there is no way for me to address this latest August 21 recall from General Motors. The latest recall is to replace the battery nodules in my 2012 Chevrolet Bolt. In my 2 previous cases for a interim software fix. It continues to show as an incomplete status

I have a 2017 Bolt that is affected by the Bolt battery fire recall. I have patiently awaited for a real fix for this issue since November of 2017. I have lived in fear of this car burning up or my house burning up from this vehicle for 8 months. I need this vehicle it is my daily transportation. I paid more than $46,000 for this vehicle (including tax and registration). Now, Chevy has said I can't charge at night, I can't charge in my garage, and I can't use more than 60% (143 miles), they don't know the root cause of the fires, they don't have a fix, and they have not committed to changing our batteries. After all this, this car is unusable to me and I can't trust Chevy to detect the defect and apply a meaningful fix. I have applied for a buyback and was denied...

I'm concerned about the recent battery related fires post-recall for 2017-19 models. I'm not pleased with GMs response.

The batteries are known to catch fire about 90% state of charge and below 30% state of charge.

Appreciate that GM is replacing the battery modules. But we waited MONTHS for the first fix, which did not work, and now must wait another 6 months-1 year for replacement battery modules. Meanwhile, the car does not function as advertised -- we cannot charge overnight (as we usually did; we have 3 EVs, so charging time requires some coordination), we cannot deplete the battery (preventing long trips), and the range is limited. GM refused our repurchase request. Car is essentially worthless on the secondary market until the fix, so we cannot sell and replace. This is very frustrating.

My high voltage battery is likely to catch fire some time after charging the vehicle. Chevy has told me not to use my full battery as they advertised and I cannot park my vehicle in my garage. This is unacceptable and I am not able to use the car as originally advertised.

I am extremely concerned about the battery fire recall for my 2017 Chevy bolt. I live in a townhome, with the garage on the first floor. The only place I can charge the car and park is in the garage on the first floor. And the only way to escape the building is by walking past the garage. So, the risk of a major car fire in the garage is very life threatening to me and my family! I am disappointed about how Chevy has handled this defect. I realize mistakes happen, but I think chevy could have taken more steps to ensure the safety of their customers, and not leave them with a broken car that has lost value due to the perception that it is unsafe. Chevy originally identified this defect Nov. of 2020. They shipped a temporary fix, limiting the range to 90%, decreasing the utility of...

After getting the software update from previous recall, on Siemens Chargers, the car and charger error. The car error says "Charging Interrupted or Overridden". Took to Chevy service 7/26/21, they could not find anything wrong, and wanted to charge $225 for troubleshooting. They were not aware of the new recall, when made aware they agreed not to charge the $225, but stated I should not use the chargers at work. If I am not supposed to charge overnight, and am unable to charge at work, the car is unusable.

The vehicle battery has an open recall due to risk of the battery spontaneously combusting based on several recent fires with this vehicle model. I own two of these vehicles as our only car and GM has not given any remedy and have been very difficult to work with. I am simply asking for a timeline for a fix and they have now become unresponsive to my open case. They refuse to buy back or fix my vehicle and because there is a second open recall for the same problem, they now have no timeline and are in no urgent rush to resolve the issue. I am forced to use these vehicles with this major safety risk constantly hanging over my head and no fix in site.

GM has now issued a second recall on my 2017 Bolt EV battery, due to fire. Current guidance from GM/Chevrolet is to not leave the vehicle unattended while charging and to leave outside. This is not workable for me, as I'm not able to charge my vehicle outside and it's not sustainable to leave my car charging within my garage. I would like to participate in GM's "Buy Back" program, whereby they'll buy my vehicle back from me at original purchase price - - or - - offer me options of moving to a similar model/trim line in the current 2022 model year. The fire risk introduced with the vehicle puts me, my family and my property at significant risk and I am unable to use the vehicle in the manner it was originally designed. I'm unable to charge the battery or get appropriate mileage based on the initial design.

My 2017 Chevrolet Bolt EV has a well known recall with a defective battery. This vehicle is my only vehicle and I have opened a case with general motors to get a resolution for this recall. They created a case for my vehicle and said they will call back with a resolution after a week. Several weeks later, I have yet to receive a response and my case manager has been unresponsive to my phone calls and voicemails. I have called GM almost daily asking for an update from anyone who can review my case and give any sort of update. They continue to tell me they will call back with an answer but I have yet to receive a call back. After several weeks of no response, I am left with an unsafe vehicle and no resolution. I would appreciate any sort of update with even a little bit...

I own a 2017 Chevy bolt and the batteries are catching fire on a high state of charge which should not happen. Chevy offered a final "software fix" before which was supposed to fix the issue and prevent the batteries from overcharging and catching fire. The software update/diagnostic was also supposed to be able to tell Chevy which battery cells had problems. THIS DID NOT WORK. Chevy bolts continued to catch fire after this software fix . Well the new issue is that Chevy now has a new recall for the bolt to replace the problem battery cells in the pack. The problem is they could NOT identify which were the problem cells before with their software fix. And they're going to use software diagnostics again to try and isolate the problem cells and replace those. They have already proven their software does NOT work to diagnose problem cells in...

After issuing a second recall for my traction battery in my 2017 Chevy Bolt, I am no longer assured that GM is able to provide a reliable fix for the Battery Pack fire issue. I request that you order them to replace all affected battery packs before manufacturing any new EVs using this battery pack system.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update. However, I have not been able to get this software update because the only GM dealership within 100 miles that services Bolts has not received the diagnostic tool from GM yet. I continue to drive my car without a critical safety update because I have no reasonable way to get it. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles,...

Battery pack is a known fire risk, yet GM continues to delay replacing all packs. After a 5 month effort communicating with GM, I was offered a buy-back for my vehicle which was thousands below market value and not nearly enough to replace my vehicle with a similar electric vehicle. Now we are instructed to limit usage, range, and charging of our vehicles for a second time. It is unknown how long it will take GM to remedy this situation. In the mean-time, the vehicles pose a significant risk to life and structures.

2017-2019 model year Chevrolet Bolt EVs were recalled in November 2020 for battery fires (NHTSA Recall No. : 20V-701, Manufacturer Recall No. : N202311730). A temporary "fix" was released in 2021 which limited the maximum charge of the car's battery to 90%. This was followed with a "final fix" software update which returned full charging capabilities and added battery cell monitoring software. This software supposedly could detect faulty battery cells. The recall was considered resolved. More recently, at least two more Bolt EVs spontaneously combusted; these vehicles had received the final recall software update, and were not charged over 90%. This means two things; limiting the maximum charge level of the car did not protect consumers, and the final recall repair also did not protect consumers. Homes have been damaged, cars destroyed, people injured (no deaths so far, fortunately) and Bolt owners live in a constant state of unease. A...

two recalls in the past year is suppose to address the battery fire safety issue announed by gm in late 2020. days after the final software fix by gm weeks ago, the "check engine" light was lit on my chevy bolt. a follow up service appointment was needed to replace faulty hardware. today, after gm announced a THIRD recall. I used a popular third party obd2 app to check the health of my chevy bolt, 4 different issues were reported: U0293, P0AC4, U0100, and U0073. Note that GM software reports zero issues from GM's app. At this point, I trust what the third party app is reporting and NOT GM's app. It appears GM is hiding these issues from Chevy Bolt owners. I have a service appointment with Chevy dealership next Monday to assess the state of my Bolt. Overall, i DONT FEEL SAFE with my Bolt anymore. Please follow...

GM sold me a car with full battery that was safe to charge to 100%. 2 recalls in now I am going on 7 months unable to use the battery as sold to me due to potential fire risk. A risk multiplied by not being able to charge the car in a setting (in garage overnight) that is most common for EV drivers.

General Motors failed to resolve an issue with batteries starting fires in select Chevy Bolts (an all electric vehicle). This a problem they’ve known about since at least 11/2020. Now we are awaiting the third “fix” for this problem. For months we’ve had to reduce our range and be careful about plugging the car in. GM’s temporary answer now (again) is to 1) Restrict our full battery charge - known as Hilltop mode (basically 200 miles summer/170 in the winter). 2) Not let the battery charge fall below 70 miles, and charge up to the hilltop mode limitation after each use. 3) Park outside after charging and don’t charge overnight. We may have to wait months or years for resolution, it’s already taken them 8 months to try 2 fixes that didn’t work. We are completely inconvenienced and our car may still burn up! We had a charger installed in...

GM has identified multiple flaws in their batteries on this electric vehicle that have led to a dozen fires, but the company has yet to find a final solution despite three recalls. The first recall was a temporary safety recall, but the second recall was supposed to fix the issue. They have, however, only installed software the is supposed to catch these fires before they begin and notify the owner. In fact, this second recall (the "final" recall) failed to stop two additional fires since installing the software update. Today, GM announced a recall to scan the batteries and, if they find a defect, replacing individual modules inside it. The previous recall (which failed to solve the problem) also depended on software to find the problem, and it was not effective. Even if the problem is fixed with this software scan, it is going to take months for the problem...

Bolt EV range is advertised as 248 miles. Due to GM’s current limitations due to risk of battery fire, the vehicle has a 30% less range. Not only is this inconvenient, but there is no time estimate given for the current fix. Till then the vehicle remains a dangerous fire hazard which could burn the vehicle, occupant and surrounding buildings. GM has not given out any sort of over the air update in order to ensure that the battery charging guidelines given by them are followed. GM has also established a history now of refusing buybacks to those with affected vehicles. They are responsible for removing these vehicles off the road and providing loaner ones till the fix can be applied. They were not prompt in a final fix to the multiple vehicle fires that have occurred. In addition to being a fire hazard, it also posed an environmental risk...

Manufacturer (GM) 2 days ago recommended to not charge the car unattended and at night. This makes it impossible to use vehicle. This is an electric car, the whole point of it is to charge it at night.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will...

Received an email from GM acknowledging that the last recall had not been entirely successful in fixing the Bolt EV battery problem. After contracting Myasthenia Gravis, I had given away my (GM) gasoline vehicle because I was unable to maintain it with my disability. I purchased a Bolt EV because they assured me it would be relatively worry free and much easier to maintain. Since it's purchase I have been continually informed that it might be a rolling death trap. I no longer have the physiological ability to fight the corporate giants. Calls to GM have proven fruitless. Please do something that effects an actual change in my pursuit of happiness. Thank you: Eric W Biggio

There have been more vehicle fires after the safety recall "fix". General Motors has not said anything yet, and I am afraid to use my car or leave it near anything because of fire risk. This is a great safety concern for myself and others around me. I would like GM to say something.

I’m just reporting GMs persistent negligence in dealing with defective battery cells for 2017-2019 Bolts. Upon tear down these cells will not and do not meet GM quality standards and GMs delayed response and paltry response demonstrate what little concern Gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with GMs handling / mishandling of this situation.

Vehicle was recalled due to spontaneous battery fire risk. Two stages of recall work were performed, both related to the vehicle computer and battery monitoring system. Neither has fixed the underlying cause of the problem, so the recall cannot be considered to be complete. The battery remains at risk of fire based on NHTSA notice on 7/14/2021 and numerous press reports, after at least two fires while at rest after charging were reported in vehicles that had the recall work completed. The recall must be extended and amended to include battery replacement with a unit that is not subject to the current spontaneous fire risk. Without that, the vehicle is unsafe to drive and possess due to fire risk, and has zero value as a tradein or onward sale. Alternatively, even though the vehicle was purchased used (with battery warranty still in force, with a purchased extended warranty, and with...

I am writing this complaint as a general complaint about Chevy's handling of the numerous fires associated with the 2017-2019 Bolt. I own the vehicle listed in this report and fortunately it has not caught on fire. Chevy is using software to try and identify hardware problems and it clearly does not work. There have now been several additional battery fires after their "final fix" was applied. They are telling owners not to put their vehicles inside a garage and only charge them outside. This is completely unacceptable and there should be a full recall for all affected vehicles. Either replace the entire battery or repurchase the car. These batteries are a significant health and safety risk and need to be removed.

I had my Chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt EV erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix GM has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by GM for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA...

There is an existing recall on my 2017 Bolt EV and GM has not addressed the cause of the battery fires and has instead offered a software update. My car charges in the garage, the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that NHTSA issued the recall to give an auto manufacturer time to rectify a safety defect but it looks like GM has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is...

There is an existing recall on my 2017 Bolt EV and GM has not addressed the cause of the battery fires and has instead offered a software that will provide advanced warning when a fire is imminent. Since most of the known fires started in the garage while parked the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that NHTSA issued the recall to give an auto manufacturer a chance to rectify a safety defect but it looks like GM has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car...

THERE WAS A RECALL ON CHEVY BOLTS EV 2017, BECAUSE A FIRE OCCURRED. CHEVY ADVERTISE THAT IT CARS GET 234 MILES ON A FULL CHARGE. THIS IS NOT TRUE AND FALSE ADVERTISING FROM THE GMC MANUFACTURER. SINCE THE RECALL AND THE VEHICLE HAD TO BE RECALIBRATED TO 90 PERCENT, THE CAR GET MUCH LESS THAN 234 MILES . THIS IS IMPORTANT BECAUSE THIS A ALL ELECTRIC CAR. IS THIS NOT FALSE ADVERTISEMENT?

HELLO. WE BOUGHT THIS VEHICLE IN DECEMBER 2020. WHEN I TRIED TO LIST THE VEHICLE ON THE TURO WE NOTICED THAT IT HAVE NHTSA CALL. WE USED TO VISIT CONNEL CHEVROLET IN COSTA MESA BY THEY DIDN'T FIX THE PROBLEM. SO WE STILL HAVE THIS PROBLEM. THANK YOU

MY VEHICLE IS IMPACTED BY THE FOLLOWING RECALLS: 1) MANUFACTURER RECALL NUMBER N202311730, AND 2) NHTSA RECALL NUMBER 20V701. A FIX WAS SUPPOSED TO BE IN PLACE BY JANUARY 1. I FOLLOWED THE MANUFACTURER'S STEPS TO REDUCE CHARGE CAPACITY AND WAITED PATIENTLY UNTIL 1/29 FOR THE FIX. ON 1/29 I CALLED GM CONCIERGE LINE AT THAT TIME TO INQUIRE ABOUT THE STATUS OF THE FIX. I WAS TOLD THERE WAS NO UPDATE. I INQUIRED ABOUT MY OPTIONS INCLUDING A BUYBACK OR REPLACEMENT VEHICLE IN ADDITION TO A LOANER CAR DURING THE PERIOD OF TIME THE CAR WAS OUT OF COMMISSION. I WAS TOLD NO PROBLEM AND SOMEONE WOULD CONTACT ME. I'VE RECEIVED TWO CALLS SINCE THAT TIME, AND NONE OF THE PROMISED STEPS INCLUDING BUYBACK, REPLACEMENT VEHICLE, OR LOANER CARS WERE OFFERED. THE REPRESENTATIVES DO NOT RESPOND TO MY EMAILS, WHEN I CALL, THE ASSIGNED REP IGNORES MY CALLS, AND...