2024 BUICK ENCLAVE Engine Problems

The contact owns a 2024 Buick Enclave. The contact stated while his wife was driving 45 MPH, she heard a loud noise coming from the engine. a dealer was contacted. No warning lights illuminated. a dealer was contacted. The vehicle was taken a dealer where it was diagnosed that front exhaust seals was damaged. The vehicle was not repaired. The manufacturer was notified of the failure, and they opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.

DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK...