NHTSA Complaint #11581480 — 2024 BUICK ENCLAVE

DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE