NHTSA Complaint #11591498 — 2024 BUICK ENCLAVE

Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)