Technical Service Bulletin ITB19-036 — 2020 INFINITI QX60

2019-2020 QX60; PUSH BUTTON IGNITION AND DOOR REQUEST SWITCHES INOPERATIVE IF YOU CONFIRM All of the conditions listed below are occurring on an Applied Vehicle with the Intelligent Key within range.  - The doors will not lock/unlock when the request switch on an exterior door handle is pressed.  - The doors will lock/unlock when the respective buttons are pressed on the Intelligent Key.  - The engine will not start when the ignition switch is pressed while depressing the brake.  - The engine will start when pressing the Remote Engine Start (RES) button on the Intelligent Key.  - The engine will start when pressing the ignition switch while holding the Intelligent Key in front of it. ACTION Replace the BCM.  - Refer to the Electronic Service Manual (ESM) for the procedure to replace the BCM: ELECTRICAL & POWER CONTROL > BODY CONTROL SYSTEM > BCM > REMOVAL AND INSTALLATION > BCM (BODY CONTROL MODULE)