Technical Service Bulletin 2015-2018 QX60 C — 2015 INFINITI QX60

POWER TRAIN:AUTOMATIC TRANSMISSION

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Bulletin Details

TSB ID 2015-2018 QX60 C
Manufacturer
Vehicle 2015 INFINITI QX60
Component POWER TRAIN:AUTOMATIC TRANSMISSION
Communication Date

Bulletin Summary

CVT Variable Transmission (CVT) Class Action Owner Notification On March 23, 2022, the Court presiding over a class action lawsuit gave final approval to a proposed settlement under which the CVT warranty will be extended for the following vehicle: 2015-2018 QX60 *Not including QX60 Hybrid model vehicles The approved settlement and the warranty extension are expected to become effective by June 1, 2022. Additional communication will be distributed prior to the warranty extension going into effect. To be clear, for the time being there is no warranty extension, and you should proceed with CVT-related claims as outlined below in bullet point three (3) under What Retailers Should Do. ***** What Retailers Should Do ***** 1. No action is necessary at this time. INFINITI will provide additional instructions prior to the effective date of the extended warranty, which is expected to be June 1, 2022. 2. If a client contacts the retailer with a CVT concern in an owned or leased vehicle, retailers should use the appropriate Technical Service Bulletin (TSB) to diagnose the root cause of the client concern and identify the correct repair to resolve the client concerns. NOTE: Retailers will need to follow the warranty process and obtain pre-approval from the Powertrain Call Center (800-973-9992 Option 2) for any vehicles requiring CVT assemblies to be replaced. Valve bodies and CVT belt and pulley kits do not require pre-authorization. 3. If the vehicle is no longer covered by a powertrain or parts warranty, provide owners a repair estimate for test drive, diagnosis, and repair after consulting the Goodwill rental guidelines available in the Assurance Product Resources Manual (APRM) for detailed information regarding application of rental reimbursement.

About Technical Service Bulletins

A Technical Service Bulletin (TSB) is a document issued by a vehicle manufacturer to its dealers, describing a known issue with a specific vehicle or set of vehicles and the recommended procedure to fix it. Unlike recalls, TSBs are not mandatory and are typically only performed if an owner reports the related issue. However, TSBs can be an indicator of common problems with a vehicle.

Other TSBs for the 2015 INFINITI QX60

ITB13-055D POWER TRAIN
ITB23-010A ELECTRICAL SYSTEM
QX60 CVT - WE - POWER TRAIN
ITB15-011C POWER TRAIN
ITB18-006B ELECTRICAL SYSTEM
ITB14-059B ELECTRICAL SYSTEM
ITB10-017E EQUIPMENT
ITB16-004a EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
ITB20-004 SEATS
ITB15-012h POWER TRAIN
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