Vehicle Safety Data

Recall 22V360000 — COMMUNICATION: AUTO CRASH NOTIFICATION Defect in 2019-2021 FREIGHTLINER SPRINTER 3500

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RECALL This recall affects up to 19,937 vehicles.

Recall Summary

NHTSA Campaign 22V360000
Manufacturer Daimler Vans USA, LLC
Vehicles Affected 19,937
Component COMMUNICATION: AUTO CRASH NOTIFICATION
Date Notified
Affected Vehicles
2019 FREIGHTLINER SPRINTER 3500, 2019 FREIGHTLINER SPRINTER 4500, 2019 MERCEDES-BENZ SPRINTER 3500, 2019 MERCEDES-BENZ SPRINTER 2500, 2019 FREIGHTLINER SPRINTER 2500, 2019 MERCEDES-BENZ SPRINTER 1500, 2019 MERCEDES-BENZ METRIS, 2019 FREIGHTLINER SPRINTER 1500, 2019 MERCEDES-BENZ SPRINTER 4500, 2020 FREIGHTLINER SPRINTER 4500, 2020 MERCEDES-BENZ SPRINTER 4500, 2020 MERCEDES-BENZ SPRINTER 3500, 2020 FREIGHTLINER SPRINTER 1500, 2020 FREIGHTLINER SPRINTER 3500, 2020 MERCEDES-BENZ SPRINTER 1500, 2020 MERCEDES-BENZ SPRINTER 2500, 2020 MERCEDES-BENZ METRIS, 2020 FREIGHTLINER SPRINTER 2500, 2021 FREIGHTLINER SPRINTER 3500, 2021 FREIGHTLINER SPRINTER 4500, 2021 MERCEDES-BENZ SPRINTER 4500, 2021 FREIGHTLINER SPRINTER 2500, 2021 FREIGHTLINER SPRINTER 1500, 2021 MERCEDES-BENZ METRIS, 2021 MERCEDES-BENZ SPRINTER 1500, 2021 MERCEDES-BENZ SPRINTER 2500, 2021 MERCEDES-BENZ SPRINTER 3500

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Safety Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Related Recalls for FREIGHTLINER

Campaign Vehicle Component Date Affected
25V760000 2026 FREIGHTLINER BUSINESS CLASS M2 SUSPENSION:CRITICAL FASTENERS 18,783
25V601000 2025 FREIGHTLINER BUSINESS CLASS M2 SERVICE BRAKES, AIR:CRITICAL FASTENERS 402
25V603000 2024 FREIGHTLINER BUSINESS CLASS M2 STEERING:CRITICAL FASTENERS 343
25V504000 2022 FREIGHTLINER BUSINESS CLASS M2 STEERING 176
25V295000 2025 FREIGHTLINER 114SD SERVICE BRAKES, AIR:SUPPLY:RESERVOIR/TANK 68
25V046000 2024 FREIGHTLINER EM2 ELECTRICAL SYSTEM:WIRING:POWER DISTRIBUTION MODULE/IPDM 810
25V187000 2025 FREIGHTLINER BUSINESS CLASS M2 EXTERIOR LIGHTING:BRAKE LIGHTS 1,968
24V924000 2020 FREIGHTLINER BUSINESS CLASS M2 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE 139
24V736000 2025 FREIGHTLINER CASCADIA FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP 620
23V806000 2021 FREIGHTLINER SPRINTER 4500 STRUCTURE:BODY 131
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