Recall 21V411000 — ELECTRICAL SYSTEM:SOFTWARE Defect in 2019-2021 MERCEDES-BENZ SPRINTER 2500
RECALL This recall affects up to 33,437 vehicles.
Recall Summary
| NHTSA Campaign | 21V411000 |
| Manufacturer | Daimler Vans USA, LLC |
| Vehicles Affected | 33,437 |
| Component | ELECTRICAL SYSTEM:SOFTWARE |
| Date Notified | |
| Affected Vehicles |
2019 MERCEDES-BENZ SPRINTER 1500, 2019 FREIGHTLINER SPRINTER 2500, 2019 MERCEDES-BENZ SPRINTER 2500, 2019 MERCEDES-BENZ SPRINTER 3500, 2019 MERCEDES-BENZ SPRINTER 4500, 2019 FREIGHTLINER SPRINTER 1500, 2019 FREIGHTLINER SPRINTER 4500, 2019 FREIGHTLINER SPRINTER 3500, 2020 MERCEDES-BENZ SPRINTER 2500, 2020 MERCEDES-BENZ SPRINTER 1500, 2020 FREIGHTLINER SPRINTER 1500, 2020 FREIGHTLINER SPRINTER 3500, 2020 FREIGHTLINER SPRINTER 2500, 2020 FREIGHTLINER SPRINTER 4500, 2020 MERCEDES-BENZ SPRINTER 3500, 2020 MERCEDES-BENZ SPRINTER 4500, 2021 FREIGHTLINER SPRINTER 2500, 2021 MERCEDES-BENZ SPRINTER 1500, 2021 MERCEDES-BENZ SPRINTER 2500, 2021 MERCEDES-BENZ SPRINTER 3500, 2021 MERCEDES-BENZ SPRINTER 4500, 2021 FREIGHTLINER SPRINTER 4500, 2021 FREIGHTLINER SPRINTER 3500, 2021 FREIGHTLINER SPRINTER 1500
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Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
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| Campaign | Vehicle | Component | Date | Affected |
|---|---|---|---|---|
| 25V864000 | 2025 MERCEDES-BENZ GLE 350 4MATIC | SEAT BELTS:REAR/OTHER | 82 | |
| 25V865000 | 2025 MERCEDES-BENZ AMG E 53 4MATIC+ WAGON | ELECTRICAL SYSTEM:WIRING | 117 | |
| 25V894000 | 2023 MERCEDES-BENZ EQB 250 | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | 169 | |
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| 25V487000 | 2022 MERCEDES-BENZ EQB 350 4MATIC | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | 660 | |
| 25V609000 | 2024 MERCEDES-BENZ SPRINTER 2500 | STRUCTURE:FRAME AND MEMBERS | 4 | |
| 25V725000 | 2023 MERCEDES-BENZ SPRINTER 2500 | STRUCTURE:FRAME AND MEMBERS | 366 | |
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| 25V712000 | 2025 MERCEDES-BENZ SPRINTER 2500 | FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR | 16 | |
| 25V463000 | 2023 MERCEDES-BENZ METRIS | EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT | 43,422 |