Recall 21V077000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Defect in 2019-2020 MERCEDES-BENZ SPRINTER 4500
RECALL This recall affects up to 198 vehicles.
Recall Summary
| NHTSA Campaign | 21V077000 |
| Manufacturer | Daimler Vans USA, LLC |
| Vehicles Affected | 198 |
| Component | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
| Date Notified | |
| Affected Vehicles |
2019 MERCEDES-BENZ SPRINTER 4500, 2019 FREIGHTLINER SPRINTER 4500, 2019 MERCEDES-BENZ SPRINTER 2500, 2019 FREIGHTLINER SPRINTER 3500, 2019 MERCEDES-BENZ SPRINTER 3500, 2019 FREIGHTLINER SPRINTER 1500, 2019 FREIGHTLINER SPRINTER 2500, 2019 MERCEDES-BENZ SPRINTER 1500, 2020 FREIGHTLINER SPRINTER 4500, 2020 MERCEDES-BENZ SPRINTER 4500, 2020 MERCEDES-BENZ SPRINTER 3500, 2020 FREIGHTLINER SPRINTER 2500, 2020 FREIGHTLINER SPRINTER 3500, 2020 MERCEDES-BENZ SPRINTER 1500, 2020 MERCEDES-BENZ SPRINTER 2500, 2020 FREIGHTLINER SPRINTER 1500
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Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety Consequence
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
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| Campaign | Vehicle | Component | Date | Affected |
|---|---|---|---|---|
| 25V864000 | 2025 MERCEDES-BENZ GLE 350 4MATIC | SEAT BELTS:REAR/OTHER | 82 | |
| 25V865000 | 2025 MERCEDES-BENZ AMG E 53 4MATIC+ WAGON | ELECTRICAL SYSTEM:WIRING | 117 | |
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| 25V830000 | 2024 MERCEDES-BENZ AMG EQE SUV 4MATIC | BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT | 1,899 | |
| 25V487000 | 2022 MERCEDES-BENZ EQB 350 4MATIC | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | 660 | |
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| 25V725000 | 2023 MERCEDES-BENZ SPRINTER 2500 | STRUCTURE:FRAME AND MEMBERS | 366 | |
| 25V711000 | 2025 MERCEDES-BENZ G 580 | FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR | 12 | |
| 25V712000 | 2025 MERCEDES-BENZ SPRINTER 2500 | FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR | 16 | |
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