NHTSA Complaint #8021422 — 2002 FORD EXPLORER STEERING

Complaint Details

ODI Number	8021422
Vehicle	2002 FORD EXPLORER
Component	STEERING
Date Filed	October 23, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

THE OWNER STATES THE TRUCK VEERS SIDE TO SIDE NOT KEEPING A STRAIGHT DIRECTION. TRUCK HAS BEEN IN THE SHOP (8) TIMES FOR PROBLEMS WITH THE FRONT END OR STEERING. THE PARTS WERE REPLACED FROM THE STEERING TO A COMPLETE RACK AND PINION WITH DEFECT NOT CORRECTED. AN ENGINEER FROM FORD HAS ALSO INSPECTED THE TRUCK AND HAS DETERMINED THAT THERE IS NO PROBLEM. THE DEALERSHIP IS INSISTING THAT THE OWNER COME PICK THE TRUCK UP IN THE SAME CONDITION. PLEASE DESCRIBE DETAILS. MR

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