NHTSA Complaint #769972 — 2002 FORD ESCAPE

STEERING:RACK AND PINION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	769972
Vehicle	2002 FORD ESCAPE
Component	STEERING:RACK AND PINION
Date of Incident	October 24, 2002
Date Filed	November 25, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

POWER STEERING LEAKED IN OCT 2001, PROBLEM CAUSED BY FAILED RACK AND PINION STEERING SYSTEM. DEALER REPLACED AFTER HAVING VEHICLE IN SHOP FOR A MONTH. IN NOV 2002, THE VEHICLE SUFFERED A TRANSMISSION FAILURE WHILE CROSSING A MAJOR INTERSECTION. BARELY MANAGED TO GET THROUGH THE INTERSECTION WITHOUT AN ACCIDENT. THE NEAREST FORD DEALER HAPPENED TO BE ACROSS THE STREET. TOOK INTO SERVICE DEPT AND THEY FOUND THAT THE TRANSMISSION HAD FAILED AND WAS WELDED TOGETHER. THE ONLY SERVICE PERFORMED WAS RACK/PINION REPLACEMENT BY ORIGINAL DEALER IN OCT 2001. EXPERTS TELL US THAT TRANSMISSIONS ARE NOT WELDED. THEY ARE BOLTED. EITHER VEHICLE CAME FROM FACTORY WITH WELDED TRANSMISSION (POSS. OTHER VEHICLES WITH SAME PROBLEM) OR ORIGINAL DEALER DAMAGED TRANSMISSION WHEN INSTALLING NEW RACK/PINION SYSTEM AND WELDED THE DAMAGE WITHOUT REPORTING IT TO THE CONSUMER. NOT HAPPY ABOUT 2 MAJOR PROBLEMS IN JUST OVER A YEAR. DT

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