NHTSA Complaint #769217 — 2002 HONDA ODYSSEY

VEHICLE PULLS HARD TO RIGHT UNDER ACCELERATION. DEALER UNABLE TO FIX, AND AMERICAN HONDA DENIED PROBLEM EXISTED, CALLING IT A NORMAL CHARACTERISTIC OF THE VEHICLE. I PERSONALLY DROVE 7 OTHER 2002 ODYSSEYS AND DETERMINED THAT THIS "CHARACTERISTIC" IS NOT NORMAL. BBB ARBITRATION WAS USED, IN WHICH THE BBB RULED AGAINST HONDA. AMERICAN HONDA FIELD ENGINEER ATTEMPTED TO REPAIR TWICE, BUT WAS UNSUCCESSFUL. IN LAST REPAIR, THE VAN WAS RETURNED TO CUSTOMER WITH CONSIDERABLE PULL TO THE LEFT UNDER STEADY SPEED, BUT HARD PULL TO RIGHT WHEN ACCELERATING. BBB RULING INDICATED THAT THIS IS A SAFETY ISSUE, AND I AGREE. QUERIES OF INTERNET WEBSITES FOR ODYSSEY OWNERS INDICATES THIS PROBLEM DOES EXIST ON OTHER VEHICLES. I EXPECT THE NHTSA TO FORCE HONDA TO DEAL HONESTLY WITH THIS ISSUE. DT