NHTSA Complaint #768943 — 2000 VOLKSWAGEN PASSAT

I BOUGHT MY 2000 VOLKSWAGEN PASSAT FROM GEORGIA AUTO SQUARE IN ATHENS, GA. IT WAS BRAND NEW WITH NO MILES. I HAVE HAD ALL SERVICE REQUIREMENTS & RECOMMENDATIONS DONE AT THIS DEALER. MY CAR HESITATES & LOSES POWER WHEN TRYING TO PASS OTHER CARS ON TWO LANE ROADS, ACCELERATING ONTO THE EXPRESSWAY OR ACCELERATING WHILE ON THE EXPRESSWAY. I HAVE TAKEN MY CAR TO THE DEALER ONE HOUR AWAY SIX TO SEVEN TIMES OVER A YEAR (NOT INCLUDING THE TIMES IT WAS IN FOR ROUTINE MAINTENANCE). THEY HAVE KEPT MY CAR OVER 50 DAYS TRYING TO FIND THE PROBLEM, WHICH THEY CLAIM, IS A WET AIR FILTER. THEY TOLD ONCE THAT THEY HAD TO REMOVE THE SNOW GUARD, WHICH WORKED WITH OTHER CARS EXPERIENCING THIS PROBLEM (OBVIOUSLY I AM NOT THE ONLY ONE). THIS SEEMS BIZARRE SINCE IT DOESN'T APPEAR TO BE WEATHER RELATED. HOW DOES WATER GET INTO AN AIR FILTER (IF THAT IN FACT IS THE PROBLEM) AND WHY AFTER ALL THIS TIME HAVEN'T THEY BEEN ABLE REMEDY IT? I HAVE HAD NUMEROUS CLOSE CALLS INVOLVING MY FAMILY & OTHER DRIVERS UNFORTUNATE ENOUGH TO BE NEAR ME DURING THESE POWER FAILURES. BEING IN SEVERAL LIFE THREATENING SITUATIONS AFTER BEING ASSURED THAT MY CAR WAS FIXED, THEIR SERVICE MANAGER APOLOGIZED FOR "MY INCONVENIENCE". THREE WEEKS AGO WHILE DRIVING TO A FUNERAL, MY CAR STALLED WHILE MERGING AT I-985 & I-85. AFTER SUDDENLY LOSING POWER & TERRIFYING ME AND THE DRIVER BEHIND ME, WHO SAW THAT I EXPERIENCING TROUBLE, THE CAR FINALLY STARTED JERKING, LET OUT A BILLOW OF SMOKE & FINALLY (AND THANKFULLY) CAUGHT & DROVE ON. I HAVE BEEN FORCED TO DRIVE A NISSAN WITH 240,000 MILES ON IT WHILE I PAY FOR A VOLKSWAGEN WITH A LITTLE OVER 40,000 MILES, WHICH ONCE AGAIN SITS AT THE DEALER'S. THIS TIME HE HAS HAD IT FOR OVER A WEEK (TEST DRIVING, YET AGAIN) THE CAR I AM PAYING FOR. HE HAS ADMITTED PREVIOUS TIMES EXPERIENCING THE EXACT PROBLEMS I REPORTED WHILE DRIVING THE VEHICLE. YET, THE DEALER AND THE VOLKSWAGEN REP CONTINUE TO EXERCISE RECKLESS DISREGARD FOR MY LIFE, MY FAMILY'S LIVES, AND OTHERS ON THE ROAD. DT