NHTSA Complaint #767862 — 1999 CHRYSLER 300M

MY RACK AND PINION FAILED. THE REPLACEMENT OUT OF WARRANTY WAS PRECEEDED BY VERY SLOPPY STEERING AND KNOCKING IN THE SUSPENSION. THIS IS A MAJOR PROBLEM FOR CHRYLSER LH CARS BUT IS NOT BEING ADDRESSED BY CHRYSLER OUTSIDE OF WARRANTY. THERE ARE NUMEROUS COMPLAINTS ON 300M INTERNET FORUM SITES ABOUT THIS ISSUE. THIS PROBLEM MANIFEST ITSELF IN WANDERING STEERING AND ULTIMATELY COMPLETE STEERING FAILURES. SURELY THIS IS A SAFETY ISSUE THAT CHRYSLER SHOULD BE MADE RESPONSIBLE FOR ESPECIALLY FOR THOSE THAT DO NOT WANT TO PAY $1200 TO GET THE UNIT REPLACED. THIS PROCRASTINATION, DUE TO COST, WILL INSURE THAT THE WANDERING AND KNOCKING WILL ULTIMATELY RESULT IN A STEERING FAILURE AND ACCIDENT. THE DEALERSHIP FIXED THE PROBLEM. I CONTACTED THE CHRYSLER MAIN AND REGIONAL OFFICES TO SEE IF THEY WOULD ASSIST IN THE EXPEDITURE TO FIX THE PROBLEM. THEY DECLINED. MR