NHTSA Complaint #767601 — 1997 DODGE NEON

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	767601
Vehicle	1997 DODGE NEON
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	January 25, 2001
Date Filed	October 9, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

HEAD GASKET BLEW AND REPAIRED THROUGH LOCAL DEALER. WE WERE TOLD THIS WAS AN ON GOING PROBLEM WITH THIS MODEL. WE CONTACTED THE MAIN OFFICE AND GOT NOWHERE. WE WERE TOLD IT'S NOT A RECALL SO WE CAN'T HELP YOU. THE CUSTOMER SERVICE REP. WAS VERY RUDE AND HUNG UP ON US. IT COST US OVER $600.00 FOR THE REPAIR. IF THIS IS AN ONGOING PROBLEM DODGE NEEDS TO BE RESPOSIBLE. WE WERE VERY LOYAL DODGE OWNERS BUT FROM NOW ON WE ARE NOT. THERE IS A TSB ON THIS BUT WE WERE TOLD IF IT'S NOT A RECALL WE CANNOT HELP YOU. THIS NEEDS TO BE ADDRESSED. NLM

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