NHTSA Complaint #767251 — 1999 CHRYSLER CONCORDE

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	767251
Vehicle	1999 CHRYSLER CONCORDE
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	September 4, 2002
Date Filed	September 20, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

ENGINE STARTED MAKING LOUD KNOCKING NOISE. HAD THE CAR TOWED TO CHRYSLER. CHRYSLER REPORTS THAT THE TIMING CHAIN CAME LOOSE AND CAUSED SEVERE DAMAGE TO THE WATER PUMP AND ENGINE AND THE TIMING CHAIN, WATER PUMP AND ENGINE NEED TO BE REPLACED. THEY REPORT THAT THERE WERE NO OIL LEAKS AND FILTER AND PLUG WERE IN PLACE AND DEALER COULD NOT EXPLAIN CAUSE. I HAVE SPOKEN TO CHRYSLER CORP. AND THE DEALERSHIP. CHRYSLER AGREED TO HELP WITH REPAIR UNTIL THEY FOUND OUT THE ENGINE WAS DAMAGED AND NEEDED TO BE REPLACED. THE REPAIR WILL BE 6,700 DOLLARS. I SEE THERE ARE OTHER REPORTS OF THIS SAME PROBLEM. WOULD LIKE TO KNOW IF OTHERS RECEIVED ANY FINANCIAL ASSISTANCE FROM CHRYSLER AND WHAT MY NEXT STEPS SHOULD BE.*AK

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