NHTSA Complaint #767015 — 1997 FORD ESCORT ELECTRICAL SYSTEM:HORN

Complaint Details

ODI Number	767015
Vehicle	1997 FORD ESCORT
Component	ELECTRICAL SYSTEM:HORN
Date of Incident	January 1, 2000
Date Filed	September 16, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

FORD JUST RECENTLY INFORMED ME THAT THE DEFECTIVE HORN REPORTED JUST A FEW WEEKS OUT OF WARRANTY. ALSO INVOLVES THE AIRBAG. ROBIN MARSHALL OF FORD HEADQUARTERS CUSTOMER RELATIONS INFORMED OF THIS SAFETY RISK A COUPLE OF WEEKS AGO: (313)845-5831. FORD NEVER INFORMED US OF THE ADDITIONAL AIRBAG SAFETY RISK UNTIL THIS TIME. I REPORTED THE HORN MALFUNCTION (AS IT WAS SETTING IN THE GARAGE THE HORN SUDDENLY SOUNDED AT AROUND 2 A.M.). FORD REFUSES TO FIX THE PROBLEM WITHOUT THE PAYMENT OF AT LEAST $300 AND ONLY RECENTLY AGREED TO EVEN INSPECT THE VEHICLE AT THEIR EXPENSE. AS A RESULT OF THIS INSPECTION (APPARENTLY) WE WERE TOLD OF THE AIRBAG DEFECT WHICH, REMEMBER, HAS EXISTED FOR YEARS NOW.*AK

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