NHTSA Complaint #766146 — 2001 FORD EXPEDITION

WHILE ON TRIP ON HIGHWAY TIRE BEGAN RIDING ROUGH, CALLED FORD NATIONAL CUSTOMER HOTLINE, WHILE TALKING TO FORD TIRE DELAMINATED CAUSING OUT OF CONTROL CONDITION, FORD SAYS TIRES PUT ON VOLENTARY RECALL TWO DAYS EARLIER, $1,290 DAMAGE TO CAR, FORD DENIES RESPONSIBILITY, FORD UNABLE TO REPLACE TIRES WHILE ON TRIP, NO FORD DEALER BETWEEN ATLANTA AND MIAMI ABLE TO SUPPLY TIRES THUS REQUIRING DRIVING FROM ATLANTA WITHOUT SPARE AND ON 4 RECALLED TIRES. CONTINENTAL WILL ONLY REPLACE WITHOUT CHARGE THROUGH FORD DEALER, OTHERWISE REQUIRING CUSTOMER TO PAY FOR REPLACMENT AND THEN "SUBMIT FOR REIMBURSMENT" FROM CONTINENTAL. ARMSTRONG FORD, HOMESTEAD, FL, SERVICE MGR, FRED OLIVERA SAYS THAT CONTINENTAL WILL NOT PAY FOR DAMMAGE TO VEHICLE.*AK