NHTSA Complaint #765048 — 2002 FORD ESCAPE

THE VEHICLE HAS A TENDENCY TO STALL WHILE IT IS BEING DRIVEN, CREATING AN UNSAFE SITUATION. ON THREE OCCASIONS I HAVE TAKEN MY ESCAPE BACK TO THE DEALERSHIP TO HAVE THIS PROBLEM ADDRESSED, AS PER THE MANUFACTURERS WARRANTY. EACH TIME I AM TOLD THAT THERE IS NO GUARANTEE THAT THE PROBLEM HAS BEEN FIXED AND THAT IT MAY HAPPEN AGAIN. TO DATE, OVER THE SPAN OF MY OWNERSHIP, THE VEHICLE HAS DEMONSTRATED THIS PROBLEM SIX TIMES. EACH TIME IT HAS CREATED AN UNSAFE CONDITION FOR MY FAMILY AND ME. THIS A VERY SERIOUS ISSUE WHICH THE SERVICE STAFF CANNOT SEEM TO FIX. THE STALLING DOES NOT OCCUR WITH ANY PARTICULAR FREQUENCY. IT HAS OCCURRED WHILE DRIVING HOME, WHILE DRIVING TO WORK, WHILE APPROACHING A STOP SIGN, AND WHILE DRIVING DOWN A HILL APPROACHING A BEND IN THE ROAD. SINCE I AM NOT ABLE TO USE THIS VEHICLE SAFELY AS INTENDED WHEN I PURCHASED IT, DUE TO A MANUFACTURERS DEFECT, I AM SEEKING A REMEDY OTHER THAN SERVICE DEPT APPOINTMENTS. FORD HAS LEFT ME WITH NO CHOICE BUT TO REQUEST A REMEDY, AS PER SECTION 59.1-207.13 OF THE VIRGINIA LEMON LAW.*AK