NHTSA Complaint #764235 — 2002 DODGE RAM 1500

I BOUGHT THE DODGE RAM ON JANUARY 6, 2002. ON APPROXIMATELY 6/10/2002 I HAD FOLDED IN THE PASSENGER AND DRIVER MIRRORS FOR APPROXIMATELY 4 CAR WASHES OVER THOSE MONTHS. ABOUT TWO DAYS AFTER THE LAST CAR WASH, THE MIRRORS WERE FOLDED OUT LIKE NORMAL. I WAS DRIVING APPROXIMATELY 10-15 MILES AN HOUR IN NO WIND AND THE PASSENGER SIDE VIEW MIRROR BEGAN TO "FLOP" BACK AND FORTH. I LOOKED AT IT AND COULD LIFT UP ON IT APPROXIMATELY ONE INCH. ALTHOUGH IT WAS STILL CONNECTED, IT WAS NOT LOCKING INTO PLACE. I CALLED TOWBIN DODGE FOR AN APPOINTMENT AND THE FEMALE I SPOKE TO AT THE SERVICE DEPARTMENT ASKED ME IF IT WAS THE PASSENGER SIDE MIRROR. I TOLD HER YES AND SHE STATED THAT I WOULD BE THE FIFTH 2002 RAM SHE HAS SEEN WITH THAT PROBLEM IN THE PAST TWO WEEKS. I TOOK MY TRUCK IN FOR THE APPOINT MENT THE NEXT WEEK. THEY TOLD ME THAT THEY HAD LOST THE NEW MIRROR AND DID NOT HAVE ANY MORE. THEY EXPALINED THAT ANOTHER WOULD BE IN ON 7/5/2002. I CALLED ON 7/6/2002 AND MADE ANOTHER APPOINTMENT FOR 7/15/2002 TO GET THE MIRROR FIXED. ON 7/12/2002, I FOLDED THE MIRRORS FOR YET ANOTHER CAR WASH. I RETURNED THE DRIVERS SIDE MIRROR BACK TO ITS POSITION. THE NEXT MORNING I PULLED OUT OF MY DRIVEWAY AND THE DRIVERS SIDE MIRROR STARTED "FLOPPING" AROUND EXACTLY THE WAY THE PASSENGER SIDE HAS BEEN. I BELIEVE THAT BECAUSE BOTH OF MY MIRRORS HAVE BROKEN AND AFTER WHAT THE SERVICE DEPARTMENT TOLD ME ABOUT OTHER VEHICLES, THAT THIS IS A MAJOR SAFETY ISSUE. THIS IS A FULL SIZE TRUCK AND IT IS EXTREMELY HARD TO DRIVE WITH THE MIRRORS FLOPPING AROUND AND THE FACT THAT YOU CAN NOT SEE EITHER SIDE OF YOU. THANK YOU FOR YOUR TIME.*AK