NHTSA Complaint #766637 — 2002 DODGE RAM 1500

THE DRIVERS AND PASSENGERS SIDE BREAKAWAY MIRRORS BROKE AND WILL NO LONGER STAY IN PLACE. THE DRIVERS SIDE MIRROR BROKE ABOUT A MONTH AGO ON 8/3/03 AND HAS BEEN ON NATIONAL BACKORDER SINCE. THE PASSENGER SIDE MIRROR BROKE YESTERDAY ON 9/1/02 AT THE BEGINNING OF A 300 MILE TRIP. I CONTACTED A LOCAL DEALERSHIP AND WAS TOLD THAT I WAS ONE OF OVER 3000 MIRRORS THAT WERE CURRENTLY ON BACKORDER. WHEN I CALLED THE MANUFACTURER AFTER THE SECOND MIRROR BROKE, I WAS TOLD THAT THERE WERE NO RECALLS ON THE MIRRORS AND THAT IT WOULD BE ANOTHER 2 WEEKS BEFORE I WOULD BE ABLE TO GET A REPLACEMENT. WHEN I ASKED HIM IF THE NEW MIRRORS WOULD HAVE THE DEFECTS FIXED, HE JUST SAID THAT THEY WOULD BE DIFFERENT THAN THE ONES THAT I HAVE NOW AND SHOULD LAST LONGER THAN THE ONES THAT I CURRENTLY HAVE. I ASKED HIM WHAT I WAS SUPPOSED TO DO WITH THE BROKEN MIRRORS UNTIL THEN AND HE TOLD ME THAT I WOULD JUST HAVE TO LIVE WITH THEM. I NOW HAVE A THREE MONTH OLD TRUCK THAT I CAN'T USE EITHER OF THE SIDE MIRRORS ON AND HAVE TO DRIVE IT LIKE THIS FOR AT LEAST ANOTHER TWO WEEKS WITH THE CURRENT MIRRORS SWINGING AROUND UNTIL I CAN GET THEM FIXED.*AK