NHTSA Complaint #763969 — 1998 FORD EXPLORER

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	763969
Vehicle	1998 FORD EXPLORER
Component	STRUCTURE:BODY:DOOR
Date of Incident	July 5, 2002
Date Filed	July 9, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

CANNOT OPEN DRIVER'S SIDE DOOR. AUTOMATIC DOOR OPENER DOES NOT WORK, DOOR HANDLE DOES NOT OPEN DOOR, KEY DOES NOT OPEN DOOR. THE ONLY WAY TO EXIT THE CAR IS TO CRAWL OVER THE FRONT SEAT DIVIDER AND EXIT THROUGH THE FRONT PASSENGER SEAT DOOR. THE DRIVER IS LITERALLY TRAPPED IN THE CAR. I HAVE SCHEDULED SERVICE AT THE DEALER TOMORROW, JULY 9, 2002. I WILL BE INTERESTED IN SEEING HOW THE SERVICE PEOPLE GET IN OR GET OUT OF THE CAR THROUGH THE DRIVER'S SIDE WHEN I DROP THE CAR OFF. THIS IS A SERIOUS FAILURE OF EITHER AN ELECTRICAL OR MECHANICAL COMPONENT AND COULD CAUSE SERIOUS HARM IF A PERSON WAS REQUIRED TO EXIT THE CAR ON THE DRIVER'S SIDE IN AN IMERGENCY.*AK

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