NHTSA Complaint #763922 — 1995 FORD BRONCO

COMPLETE FAILURE OF REAR DIFFERENTIALS - ALL INTERNAL PARTS DESTROYED. FORD DEALER THAT REPAIRED VEHICLE GAVE NO REASON FOR FAILURE. NO EXTERNAL DAMAGE. VEHICLE USED NORMALLY - NO OFF-ROAD OR HEAVY TRAILER USE. CONTACTED FORD VICE PRESIDENT, NOT COMPENSATION OFFERED. PAID $3K TO REPAIR REAR END WITH NO DEALER WARRANTY. REASON: NOT SURE WHY IT WENT OUT BEFORE. FORD STATED THAT DUE TO FAILURE HAPPENING 36 MONTHS A 14 DAYS AFTER VEHICLE MANUFACTURED - NOT COVERED UNDER POWERTRAIN WARRANTEE. CONTACTED BBB, NO ASSISTANCE. SOLD BRONCO AND WILL NEVER OWN ANOTHER FORD PRODUCT AGAIN DUE TO THE WAY I WAS TREATED BY THE COMPANY. THE DEALER THAT FIXED THE UNIT TOLD ME THAT HE "FELT" IT WAS DUE TO A DEFECT IN MATERIALS IN THE REAR END - BUT COULD/WOULD NOT PUT THAT IN WRITING.*AK