NHTSA Complaint #763864 — 1998 TOYOTA SIENNA

OUR DEALERSHIP HAS ONE PERSON DOING THE WORK WHICH THREE DID AT MY GIRLFRIEND'S OLD DEALERSHIP; THEY KEEP TELLING US TO "KEEP A LOG" OF PROBLEMS. SHE WENT IN AND TOLD THEM THE CAR HAD TO BE FIXED; THEY SAID OKAY, AND IT SAT FOR A WEEK WHILE THEY ORDERED PARTS WHICH WE THOUGHT THEY ALREADY WOULD HAVE IN, DUE TO OUR PREVIOUS/NUMEROUS COMPLAINTS. SO NOW IT'S GOING _BACK_ IN MONDAY MORNING, ALTHOUGH THEY CONTINUE TO INSIST THEY DON'T THINK THEY HAVE PARTS FOR THE INSIDE DOOR LOCKS; SHE'S GOING TO ASK THEM ABOUT IT. IT IS VERY FRUSTRATING TO HAVE THE DEALERSHIP SAY "WE DON'T HAVE THE PARTS" AND/OR "KEEP A LOG" WHEN TOYOTA MUST HAVE THE PARTS -- IT'S THEIR VEHICLE!! -- AND WE DON'T NEED TO. 1 QT. OF OIL PER EVERY 100 MILES TRAVELLED FOR THE LAST SIX-TWELVE MONTHS IS INSANE. AND TOYOTA CONTINUES TO INSIST THAT IT'S FROM "LACK OF MAINTENANCE" WHEN THE OIL CHANGES WERE DONE PRIMARILY AT DEALERSHIPS IN MI AND FL ... DOES NOT SIT WELL WITH ME. PLEASE CONTACT ME RE: ANY DEVELOPMENTS PERTAINING TO THE SIENNA ... THANKS!! -- GEORGE SEGER, (231) 932-9501. *AK