NHTSA Complaint #762172 — 1996 MERCURY MYSTIQUE POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	762172
Vehicle	1996 MERCURY MYSTIQUE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 14, 2002
Date Filed	May 23, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WHILE DRIVING ON HIGHWAY, TRANSMISSION BEGAN TO SHIFT AT ODD TIMES. SHORTLY THEREAFTER, THE SHIFTS BEGAN TO TAKE EXCESSIVELY LONG BETWEEN GEAR ENGAGEMENT. THE FOLLOWING DAY, THE O/D OFF LIGHT BEGAN TO FLASH ON THE DASH AND THE TRANSMISSION REFUSED TO ENGAGE GEARS. DRIVER STRANDED. UPON INSPECTION AT DEALERSHIP, I WAS TOLD TRANSMISSION WAS "TOTALLED" AND REQUIRED REPLACEMENT. DETAILS SKETCHY, BUT TECHNICIAN REPORTED THAT AN INTERNAL FAILURE OCCURED AND TRANSMISSION LUBRICATION WAS AFFECTED (STOPPED). GEARS BEGAN RUNNING METAL ON METAL WITH NO WARNING AND "INTERNAL DAMAGE" OCCURED. CAR WAS DRIVEN LESS THAN 12 MILES AFTER WARNING LIGHT ON DASH BEGAN TO FLASH. THIS CAR HAS ONLY 63K MILES AND THE TRANSMISSION IS TOTALLED BY LACK OF LUBRICATION WITH A FULL RESERVOIR OR FORD FLUID.*AK

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