NHTSA Complaint #760366 — 1999 CHEVROLET SUBURBAN

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT issue reported to NHTSA

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Complaint Details

ODI Number	760366
Vehicle	1999 CHEVROLET SUBURBAN
Component	POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Date of Incident	March 15, 2002
Date Filed	April 8, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

THE PLANETARY GEARS FAILED IN THE TRANSMISSION WHILE DRIVING IN NORMAL CONDITIONS WITH NO LOAD. THE VEHICLE HAD BEEN REPORTED TO THE MANUFACTURES DEALER WHILE UNDER WARRANTY AS HAVING A VIOLENT HARD SHIFT AFTER KICKDOWN TO PASS ANOTHER VEHCILE. THE SOLUTION OFFERED BY THE DEALER WAS TO DISCONNECT THE BATTERY AND RESET THE COMPUTER. THIS REMOVED THE INITIAL PROBLEM FOR SOME TIME AND THEN THE SHIFTING OF THE TRANSMISSION FROM 1ST TO 2ND WAS VERY HARD AND JERKY. THE DEALER WOULD DO NOTHING ABOUT IT . TRICOUNTY TRANSMISSION SHOWED ME NUMEROUS PARTS FROM OTHER SUBURBANS AND TAHOES WHICH HAVE THE SAME ORIGINAL MANUFACTURER FAILURE. GM WILL NOT ACCEPT RESPONSIBILTY FOR THIS AS THEY NEVER DO. THEY HAVE A LATENT DEFECT IN THE HARDINESS OF THE GEAR INSIDE THE TRANSMISSION WHICH CAUSES TEETH FAILURE OF THE PLANETARY GEARS. THIS COULD CAUSE AN ACCIDENT IF I HAD BEEN DRIVING IN ATLANTA I-285 AND THE GEARS HAD FAILED IN TRAFFIC. THE TRANSMISSION SHOP SAID THIS SAME PROBLEMS APPLIES TO ALL 1998 THRU 2002 TRANSMISSIONS FOR THE CHEVY SUBURBANS AND TAHOES. CAN YOU PROVIDE ME WITH INFORMATION ON THIS MATTER. THANKS.*AK

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