NHTSA Complaint #760184 — 1995 JEEP CHEROKEE STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	760184
Vehicle	1995 JEEP CHEROKEE
Component	STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Date of Incident	March 25, 2002
Date Filed	April 8, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

A FEW WEEKS AGO THE DRIVERS SIDE DOOR ON MY 1995 JEEP CHEROKEE STARTED TO BE DIFFICULT TO CLOSE. IT QUICKLY GOT WORSE AND THEN I NOTICED THAT THE TOP DOOR HINGE HAD SEPARATED FROM THE FRAME. IT LOOKED LIKE THE MANUFACTURER'S WELD HAD FAILED. SOON THE ENTIRE UPPER HINGE CAME OFF AND THE DOOR WAS HANGING ON BY THE LOWER HINGE ONLY. I CALLED THE DAIMLER CHRYSLER CUSTOMER SERVICE AND WAS PROVIDED A COPY OF THEIR TECH SERVICE BULLETIN 23-030-01, WHICH PROVIDED DEALERS WITH INSTRUCTIONS ON HOW TO FIX THIS DEFECT. I TOOK IT TO THE LOCAL DEALER AND 2 SEPARATE LOCAL BODY SHOPS. ALL THE TECHNICIANS THAT I TALKED TO EXPRESSED DISBELIEF THAT CHRYSLER-JEEP HAD NOT ISSUED A RECALL. THEY HAD REPAIRED MANY SIMILAR DEFECTS PREVIOUSLY. I BELIEVE IT IS A SAFETY CONCERN BECAUSE THE DOOR IS IMPOSSIBLE TO SECURE WHEN THE DEFECT STARTS AND COULD POSSIBLY FALL OFF THE VEHICLE WHICLE ON THE HIGHWAY. CHRYSLER CUSTOMER SERVICE SAID THEY WOULD NOT REIMBURSE ME FOR THE COST OF REPAIR, WHICH WAS $280.00. I THINK CHRYSLER-JEEP SHOULD BE FORCED TO RECALL AND PAY FOR REPAIRS TO THIS DEFECT. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE.*AK

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#10056538 — February 4, 2004 — UPPER DOOR HINGE ON FRONT DRIVER'S SIDE DOOR OF1995 JEEP CHEROKEE BROKE OFF WHERE WELDED TO BODY.*AK

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