NHTSA Complaint #758835 — 1996 DODGE STRATUS

THIS VEHICLE WAS PURCHASED IN FEBRUARY OF 1996. SINCE THE DATE OF PURCHASE THE HEADGASKET ON THE VEHICLE HAS BEEN REPLACED TWICE AND IS CURRENTLY UNDERGOING A THIRD REPLACEMENT. THE FIRST HEADGASKET REPLACEMENT WAS AT THE COST OF THE CUSTOMER, THE SECOND AT THE COST OF THE DEALER UNDER A SERVICE BULLETIN AGREEMENT. THE THIRD REPLACEMENT COST WAS TURNED DOWN BY DAIMLER CHRYSLER BUT THE LOCAL DEALER OFFERED A DISCOUNT ON LABOR TO THE CUSTOMER FOR CUSTOMERS REPEATED BUSINESS REASONS. THE HEAD GASKET SHOULD HAVE NEVER FAILED A THIRD TIME AFTER PRODUCTION AND INSTALLATION OF THE NEWLY DESIGNED HEADGASKET FOR THE CHRYSLER VEHICLES. CUSTOMER REQUESTS FULL COMPENSATION FOR FIRST HEADGASKET REPLACEMENT AND THIRD REPLACEMENT PER FAULTY DESIGN BY DAIMLER CHYSLER. *AK